I hear you, Lairg. I understand how valuable your time is, especially when you've already spent hours to resolve this. I suggest reaching out to our QuickBooks Online (QBO) support team. Our team can check on your account to investigate this unusual behavior.
Here's how:
- Click the Help (?) button.
- Then select the Search tab. Type in Contact Us in the search bar.
- Click Contact Us at the bottom of the page.
- Click either Callback or Chat to speak with a live representative.
In the meantime, I suggest manually uploading your missing bank transactions into your QBO account.
If you need anything else related to QuickBooks, don't hesitate to reply here. We're here to help.