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timpearson05
Level 1
posted
‎May 13, 2022 06:23 PM
last updated ‎May 13, 2022 1:23 AM

QB app no longer syncs with ANZ Bank feed. I have to log in on desktop and manually refresh the sync. Is there a problem with ANZ credit card feeds?


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1 Comment 1
Kurt_M
QuickBooks Team
QuickBooks Team
‎May 13, 2022 07:45 PM

QB app no longer syncs with ANZ Bank feed. I have to log in on desktop and manually refresh the sync. Is there a problem with ANZ credit card feeds?

@timpearson05, Thanks for taking the time to post this here in the Community. I can help you isolate this issue so you can proceed to sync your QuickBooks Online (QBO) mobile app with your ANZ bank feed.

 

As I check here on my end, there are no reported cases of other customers having the same issue. We can isolate this by performing a basic troubleshooting to refresh your QB mobile app. To begin, here's how:

 

iOS

 

  1. Go to Menu ☰ and tap Help & Feedback.
  2. Tap Refresh Data.
  3. Note: A message appears “Caution. If there was a problem getting your latest QuickBooks Online data, you can refresh it now. It may take a few minutes.”
  4. Tap Refresh to confirm.


Android

 

  1. Go to Menu ☰ then tap More Options ⋮.
  2. Tap Settings then Refresh Data.
  3. Tap YES to confirm.

 

For future purposes, I'll be leaving these articles. Feel free to visit the following:

 

 

Always know that I'm just a click away if you ever need help performing specific tasks in QuickBooks Online. It was great having you here in the Community. Take care and see you around!

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