Can someone advise if there are problems with bank feeds from 23/3/20 to today? I'm not getting any credit card transactions and normal bank accounts are not updating for the past 13hrs? You press update and the circle keeps going round and round and then has an error of 102? Have tried as per your suggestion and waited 24hrs, then 24hrs again....
Thanks for your help.
I'd be glad to assist you today, NikkiG1.
Which bank are you trying to update? Did you encounter any errors? If you have, the following articles list different bank error codes and detailed troubleshooting steps to resolve them:
In the meantime, you can manually upload bank transactions using our WebConnect feature. Here's how:
Step 1: Pick a date range:
Step 2: Download transactions from your bank:
For the next troubleshooting steps, you can check this article (proceed to Step 3): Manually upload transactions into QuickBooks Online.
Also, the following articles are good references in matching and categorising your transactions in QuickBooks:
You can always leave a reply below if you have additional assistance with banking connection. I'd be more than willing to lend you a hand.
3/25/20. I too am having the same issue in the same date range. I did the manual upload as described and was successful in retrieving my transaction but now my balance on all accounts is at $0.00. Now I'm at a total loss. What's going on here guys?
Welcome to the Community thread, @ajg192.
I appreciate you doing the manual upload and great job on retrieving your bank transactions.
You're already on the right track. The next thing you'll need is to restore your bank accounts balances by clicking the Update option.
Just go to the Banking page and tap the Update button.
This will refresh your online banking connection and show all the added transactions.
Once you're done, you can go ahead and match/add them.
I'm just a post away if you need anything else. It's always a pleasure to help you achieve your goals. Take care and have a nice day!
I'm sorry to hear your bank feeds are not updating. If the troubleshooting steps provided in this thread have not resolved your enquiry, I would encourage you to reach out to our Support Team on 1800 046 038 so this particular use case can be recorded and we can offer further solutions. You can also contact them by:
I would like to ask some questions for me to review your issue further. Also, be able to give you the right amount of information and check if there is an ongoing investigation.
I appreciate it if you could give more details about this problem. Just add a comment below. Have a good day!
It's my pleasure to help you today, ajg192.
The Error 9999 occurs when your bank’s website is experiencing technical difficulties or undergoing maintenance that affects the connection between your bank and QuickBooks Online.
This can be resolved by logging into your bank website to check if there are notifications and/or alerts that need your attention. Then, try to manually updating your bank account to refresh the connection.
If I can be of assistance, please don't hesitate to leave me a comment below. Have a wonderful day ahead.
Thank you, but I've got down that road quite a few times now. I've been manually updating for the past couple weeks. QBO has informed me there is a problem and the engineers are working on it. But again, that was a couple weeks ago :(
Hello again, @ajg192. Thanks for keeping us updated.
To ensure we're on the same page, can you please verify the specific name of the bank? For me to check the status of the ticket created by our banking engineers about the Error 9999.
Moreover, I don’t want to leave you empty-handed, you'll want to visit our Community Help Articles hub in case you need some related articles in managing your account.
Drop me a comment below if there's anything I can help you. It's always my pleasure to assist. Have a great day ahead.
Keeping you and your client in working order is our top priority, Alicia.
I've asked our software engineers to look into this issue and was informed that they have an open investigation about this issue. We're still running a series of tests to identify the cause in an effort to provide a solution.
Thou, I'd recommend getting in touch with our Customer Care Team. This way, we'll be able to pull up your account in a secure session then add you to our notification list so that you'll get updated once we get this sorted out. Please have them link your case to this investigation number INV-44103 for more efficient tracking. Before doing so, please check out our support hours to ensure that we address your concerns on time.
You can follow these simple steps to connect with us:
I've also included an article that will guide you in categorizing and matching your online bank transactions in QuickBooks Online.
We're always open here to help you, so please don't hesitate to visit us again if you need assistance in managing your bank transactions. Stay safe and healthy.
This is still an issue, Force refresh shows "Updated 18 Hours ago" best across 4 connected account is 13 Hours ago!!!!!!!!!!!!!!
Bloody Terrible, I have time to do book work NOW, not tomorrow when the system maybe, possibly updates... Bloody disgraceful that our account system wont let us do our accounting when we need...
That the bottom line... Period
3 Months Refund for everyone!
I have clients with US Bank and EVERY. SINGLE. DAY. they have to reconnect to the bank. They have 5 different QBO companies, so needless to say, they are pretty upset with the move to QBO.
Every time they click "Update" the connection breaks and gives an error "Your US Bank account stopped syncing to QuickBooks. Update your account to start getting transactions again. (350)" "Update Now"
You click "Update now", it opens a page for you to login to US Bank. Then you have to "Authorize" Then you have to choose the correct accounts you want to sync with each company. Remember they have 5 companies that share a log in to the bank so they have to go through this exercise and choose the individual accounts to reconnect EVERY. SINGLE. TIME. Sometimes it works and it will bring in transactions, only to break again later that day or the next day.
Or, sometimes you get the following error message "Service Unavailable - DNS failure" "The server is temporarily unable to service your request. Please try again later. Reference #11.6516c917.1597336997.21f6df" Whatever any of that means!
I know the engineers are "working on it" because I've spent HOURS on the phone with QBO trying to get results. I don't know if US Bank made a change or QBO made a change, but I no longer care. I just need this fixed for my customers. This is just ridiculous.
I'm sorry to hear your banking issues are still ongoing. Can you please clarify the product you are using e.g. QuickBooks AU or QuickBooks US? I hope you understand but this is a thread for the QuickBooks AU product side where it would be best to get your case escalated by the US team to see the status of the fix.
If it is any peace of mind, having the product engineers looking after your case is the best place it can be and I am sure they are actively working towards a resolution now, with an update being given to you ASAP.
Please click the link here to contact US support.
I've been unable to reconnect my bank accounts to my Quickbooks Online for several weeks now. Part of why I use this program is that it is integrated and eliminates a considerable amount of bookkeeping. This is becoming absurd that I STILL can not get my bank account to sync. I have tried logging out and logging back in. I have logged into my banks website to confirm that there isn't anything on there end causing this. PLEASE FIX YOUR PRODUCT
I understand how seamless it would be to allow QuickBooks to download bank transactions automatically. Also, I appreciate the steps you've performed trying to reconnect your bank account to QuickBooks. At this time, I would like to ask the name of your financial institution so I can gather enough details and check for any investigations with your bank.
I also encourage reaching out to our Support Team so a representative can review your account and check the root cause of the issue. To contact support, select the Contact Us button from the Help menu.
In case you need references while working with QuickBooks in the future, you can also read the topics from our help articles as your guides.
You're always welcome to post again here in the Community forum if you have any other QuickBooks or banking questions. I'm always here to help you out. Keep safe!
This is still broken. It's a very big bug for anyone trying to use Quickbooks Online for business as it almost totally cripples the product. Do I need to look for a better accounting product?
Hi there, KilldeerPark.
Can you please let me know the name of your bank? This information will help me determine if there are any reports of similar issues with your financial institution. For now, you'll want to manually upload bank transactions using our WebConnect feature.
You can go to your bank's website and follow the instructions on how to download them. I've listed our supported file formats below:
You follow these steps in uploading the file:
Once done, you can go back to the Banking menu to match and categorise your bank transactions.
I'll be right here to keep helping if you have any other concerns or questions about banking.
We are looking at each of this on a case by case basis as there are a few variables which could be affecting the feed.
The best way to get this resolved quickly is to contact the Support Team to raise a ticket.
I know this has been a tough time knowing that you can't connect to your bank and I'm here to make sure that you'll get the help that you deserve, misssoulaphoneguy.
May I know the name of your bank? This way, I'll be able to check if your Financial Institution allows QuickBooks Online (QBO) connections.
In the meantime, you can use the Web connect feature while we are still searching what causing the issue. Also, I'd recommend reaching out to our Customer Care Team to further investigate this. They have the tools to securely pull up your account to check on some details.
For any questions and clarifications, you can check out these help articles for your guidance.
Please let me know how everything goes. I'm just a post away if you need more help with QuickBooks Online. Stay safe.