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GuyT
Level 1
posted
‎November 12, 2022 10:34 PM
last updated ‎November 12, 2022 3:35 AM

Banking Add resolving transactions Not Working

When trying to Resolve a transaction  with bank fees it will not allow a transaction to be added anymore.

 

Even after following there "Help" guide it still will not work, I have found heaps of threads about this and even a YouTube video of someone doing it and comments now stating that it no longer works and QuickBooks are not resolving the issues.

 

If this is not fixed i will be moving to another software $50+ a month and such a basic function is not working

 

This is the video here showing how it used to work, But now I just get an error!!! 

https://www.youtube.com/watch?v=xW0wDQ6jTKM

 

Resolve Difference on Bank Deposit in QuickBooks Online
Resolve Difference on Bank Deposit in QuickBooks Online
youtube.com/watch?v=xW0wDQ6jTKM
When your QuickBooks Online banking transactions show a payment for an invoice, and the deposit amount is not the same as the amount owing, how do you match the deposit to the invoice and record the customer payment? You want to be sure you match the bank feed amount, and clear the invoice, not ...
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4 Comments 4
ChristineJoieR
QuickBooks Team
QuickBooks Team
‎November 12, 2022 11:56 PM

Banking Add resolving transactions Not Working

Hi there, @GuyT.

 

I hope you're having a fine day today. Thanks for sharing a video as our reference.

 

We currently have an investigation about resolving bank transactions. Our engineers will roll out a fix as soon as possible. You can contact us so we can add you to the list of affected users.

 

To reach us: 

 

  1. Click the Help icon at the top right corner. 
  2. Hit the Contact Us button. 
  3. Enter "Deleted bank transactions keep returning to the For Review tab" in the box. 
  4. Click Let's talk. 
  5. Select Start messaging or Get a callback. 

 

In the meantime, we can remove the invoice payment and record them as a bank deposit. See the detailed step in this article: Record and make bank deposits in QuickBooks Online.

 

You can also check out our Reports section while waiting for the resolution. I'm sure one of the reports can help you get a detailed view of your cash flows. 

 

When you're added to the list, keep an eye for an email from our engineers with the fix. Enjoy your day.

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GuyT
Level 1
‎November 13, 2022 10:30 AM

Banking Add resolving transactions Not Working

I have contacted Chat two times to have my name listed as an affected user and both time the person just leaves the chat.

 

Do you have an ETA on when this will be resolved as my experience so far is extremely bad and based of other post from users experiencing the same issues dates back a while it looks like this will not be fixed anytime soon.

 

On my third chat now and it seems the responses to my questions don't make sense, think I am giving up and going to Xero.

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GlinetteC
Moderator
Moderator
‎November 13, 2022 12:49 PM

Banking Add resolving transactions Not Working

I can only imagine what you've been through, GuyT.

 

I regret to inform you that I can't provide the exact turnaround time for when this issue gets resolved. 

 

Note that our engineers are reviewing and gathering details to implement the solution. I understand that you've chatted with one of our supports several times. I still recommend reaching out to us again. This way, you'll be added to the affected user's lists. You'll then receive a notification via email once updates are available.

 

Here's how to contact us:

 

  1. Go to the (?) Help menu, then select the Search tab.
  2. At the bottom, select Contact us.
  3. Enter the keyword Account Management and Billing in the What can we help you with? box.
  4. On the next screen, scroll down to the Choose a way to connect with us section.
  5. Choose Chat with us to initiate a discussion with our live agent.

 

If you need help reconciling your account, here's an article for detailed instructions: Reconcile account in QuickBooks Online.

 

We appreciate your patience as we're working on a fix.

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GuyT
Level 1
‎November 13, 2022 03:41 PM

Banking Add resolving transactions Not Working

THIS IS GENUINELY BECOME A JOKE, I HAVE TRIED 5 TIMES ON CHAT AND EVERY TIME THEY JUST DISCONNECT AFTER ASKING A SERIES OF UNRELATED QUESTION.

 

I have found a number of post about this issues dating back to 2020 : https://quickbooks.intuit.com/learn-support/en-uk/other-questions/can-t-resolve-difference/00/471319

 

The fact that they keep disconnecting the chat and its been a known issue for over 2 years and its still not resolved means ill be cancelling my account.

 

ABSOLUTE JOKE!

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