Hi, I can't seem to link my business account. When I try the only option it gives me is my normal bank account. Anyone know how to fix this? I'm with IMB bank
It's my pleasure to give you an insight into banks that unable to connect in QuickBooks Online (QBO), @masterb1987-live.
There are a few possible reasons why you're unable to add the bank in QBO:
You can search by the banking login URL to assure you are using the exact listing
Your bank does not connect to all types of accounts (for example, personal accounts vs. business accounts)
Your bank is not a participating financial institution
See the sample screenshot below for your reference:
If you're still unable to connect your bank after confirming the required details above, I'd suggest doing primary troubleshooting steps. To start, let's use a private browser when logging in to QuickBooks. It will help us isolate if the issue is specific to the browser.
Ctrl + Shift + N (Google Chrome)
Ctrl + Shift + P (Firefox)
Control + Option + P (Safari)
Ctrl + Shift + P (Microsoft Edge)
If this fixes the error, we can go back to your regular browser and clear the cache storage to prevent unexpected behavior in the product. Otherwise, using other supported browsers can be a good alternative too.
On the other hand, if you're unable to find your bank, even if you're using the correct link or bank's name, you can request support for your bank. Let me guide you how: