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I've got you covered, userspencer-snell.
This error message usually occurs if you are adding multiple accounts from the same bank in QuickBooks Online. Please take note that we're unable to connect both your parent account and its subaccounts.
Before connecting your bank account, let's first determine how your financial institution sends the downloaded transactions. If the transactions are downloaded to one account, you'll only have to connect only the parent account. If the transactions download to the individual accounts, you'll need to connect the subaccounts and not the parent account.
Once you're able to identify how your bank works, please follow these simple steps to connect your account:
Additionally, you only need to reconcile the parent account because all transactions in the subaccounts roll up into it.
I've also included some articles that help you manage your downloaded bank transactions:
Do you have any other questions in mind? Feel free to leave them below and I'll take care of them. Have a great rest of the day.
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.