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lcjlogistics08
Level 1

Why isn't my Commonwealth Bank feeds coming through

My back feeds have stopped. Is QuickBooks no longer affiliated with Commonwealth Bank

1 Comment 1
GenmarieM
QuickBooks Team

Why isn't my Commonwealth Bank feeds coming through

Yes, Commonwealth Bank continues to work with QuickBooks Online (QBO). That being the case, let me walk you through some troubleshooting steps to get your bank transactions syncing smoothly with QBO, lcjlogistics.

 

First off, let's manually update to force download your transactions.

 

Here's how:

 

  1. Navigate to the Transactions menu and select Bank transactions.
  2. From there, locate the bank account you're having issues with.
  3. Next, select the Update button.

 

If the same thing happens, I recommend logging in to your bank's website to check for ongoing maintenance or a temporary outage. You might also want to contact them to see if they've reported any known sync issues on their side.

 

If the issue persists, you may consider manually importing your bank transactions using a CSV file

 

Feel free to post here in the Community if you have other concerns or questions.