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We'll have to record the refund, funproductssa.
This way, we can link the transaction and the refund you received. Then, we're good to reconcile the account. Let me guide you with these steps:
First, we'll have to create a bank deposit to record the refund:
Then, let's create a bill payment to link the refund:
Once done, you can now reconcile the account. Feel free to read this article for more details: Reconcile an account in QuickBooks Online.
I'm just a post-away if there's anything that I can help. Keep safe!
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