How can I fix Reconcile Beginning Balance? I deleted an incorrect trans from 05/19 then re-entered it correctly using the same date 05/19. Now Reconcile balance is out??

Thankyou! I changed the status of the re-entered (backdated) transaction to "Reconciled" and that got rid of it out of my current Rec & corrected the starting balance.

I have the exact same problem. How did you change the status of the re-entered transactions to “reconciled”?  I tried that and just got a bigger discrepancy report with all of those transactions now showing change type: reconciled in register.  HELP. 😊 

Hello there, @Rose701.

Thanks for letting us know the results of the steps you’ve performed to resolve your concern. 

Since you already changed the status of the re-entered transactions into reconciled and your discrepancy report is out of balance, I'd recommend contacting our Customer Support Team. They have tools that can check your reconciliation report securely and make some adjustments to resolve this.

Here's how to reach them:

1. Go to Help (question mark icon).
2. Click Contact Us.
3. Enter a brief description of your concern in the How can we help you? field and click Continue.
4. Select either Start a chat or Get a call.
5. Fill up all the information needed.
6. Click Submit or Confirm my call.

To ensure we address your concern on time, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM until 3:00 PM on Saturday. We'll resume normal hours as soon as possible. 

Also, I'd suggest consulting with your accountant to make sure that you're assisted accurately in resolving your discrepancy report.

To guide you with the task of reconciling, I've got here a great resource that you can check on for guidelines:

• Reconcile hub
• Fix beginning balance issues if you've reconciled the account in the past QuickBooks Online
• Fix issues when you're reconciling accounts in QuickBooks Online

Let me know if you have any additional questions by using the Reply option below. I'm here to ensure your taken care of. Keep safe!

I am using Quickbooks online on an iPad and I do not see the question mark. I filled out a form I found elsewhere to get a call back, but I have not received a call.  Is there a 1-800# I can call directly to speak to someone on the Customer Service Team?

Hi Rose701,

To reach out to our friendly support team you can contact us on 1800 046 038 available from (8:30 - 6:30pm, Mon - Fri AEST ). Hope to hear from you soon. 

Thanks, 

-Steven 

Thanks for replying, Steven. It looks like there is a number missing in the phone number above.  Could you please provide that again?

That is the correct number 1800 046 038, if you need to include a zero before calling out that may be potentially the issue. But otherwise that number is active now and our agents are available to help. 

That is not a correct phone number.  Adding a zero in front does not work.  I am calling from in the United States. There are no phone numbers like that.  Can you please provide a working phone number or refer me to someone else who can help?

Hi Rose701, 

Apologies, the phone number should work if you add the +61 area code to the beginning of the phone number. 

If  you have any further issues with making a call please try our chat function using this link. 

Thanks, 

Rebecca