How do I reconcile while waiting for a customer to advise me about an unknown deposit?

Hi there, president9.

Good day! Let me give you a tip on how to accurately reconcile.

The bank statement is our bestfriend when we reconcile our accounts. We'll have to compare and review your accounts in QuickBooks Online to make sure it matches your real-life bank statements. Always check your bank statement if there are transactions that aren't clear.

You can also check this article to understand more about how to reconcile an account in QuickBooks Online.

Keep on posting if you have more questions. Wishing you all the best! 

My bank received a deposit but the deposit is not listed on my online Merchant Service transactions?

Thanks for joining us here, LaurieKendall.

Receiving online payments for QuickBooks Online Australia is done though Connect to PayPal. You'll want to reach out to them why the deposit is not listed in your account. Here's an article for more details about this function: Accept Card Payments With PayPal App FAQ.

Just in case you're using QuickBooks Online USA, I would recommend reaching out to our QuickBooks Payments Support. They can pull up your account and double-check why the deposit is not showing in your Merchant Services account. Here's how:

1. Click Help in the upper right-hand corner of QBO.
2. Click Talk to a human, then type in Talk to a human.
3. Select I still need a human.
4. Click Contact Us.
5. Select between Send a message or Get a callback.

Let me know if you need anything else.