I have spent the day doing a recon, why have I had to do the captcha over 5 times with mfa as well. I have raised this before and it is crazy this is still a thing.

Hi there, lmolnar1.

I can share about the CAPTCHA verification process. 

Captcha and verification code aren't based on the IP address but based on the browser settings. You are prompted to this security process if it's your first instance logging in to your account with a different device, browser, and incognito browser. 

Accessing the account on the regular browser will allow the cache to save site settings or memorize account history. If you are accessing your account this way, but still receiving the same CAPTCHA page, make sure there aren't any third-party apps that will prevent QuickBooks from saving cache.

You'll also want to lengthen the hours of being logged in to QuickBooks s you don't have to sign in every time you're being logged out. Here's how: 

1. Go to the Gear icon and click Account and settings. 
2. From the Advanced menu, click the Other preferences section.
3. Under the Sign me out if inactive for drop-down select the hours you'll want to remain active from the system.
4. Click Save and then Done.

If you're using a regular browser and you get the same thing, I suggest contacting us. Here are the steps to contact support:

1. Go to the Help menu at the upper right. 
2. Choose Contact Us. 
3. Enter a brief description of your concern.  
4. Click Let's talk. 
5. Select Get a callback or Chat. 

Feel free to click this link if you have other questions about reconciling an account.

Let me know if you need anything else. I'll be right here to help you with any QuickBooks questions.