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Turn on QuickBooks Time Kiosk photo capture

SOLVED•by QuickBooks•1•Updated December 20, 2023

Note: To enable the photo capture feature of Time Kiosk on a device other than Android or iOS, use one of the following browsers:

  • Chrome 45+
  • Firefox 33+
  • Microsoft Edge

Set up time kiosk photo capture

  1. If you have not already, set up and authorise the kiosk:
  2. On a computer, go to Feature Add-ons > Time Clock Kiosk.
  3. At the left, select the kiosk name.
  4. In the Edit Kiosk window, under REQUIRE PHOTO ON CLOCK IN/OUT, select Yes > Save.
  5. On the kiosk device, PIN in, PIN out, and PIN in again.
  6. A message displays asking for permission to use the device's camera. Follow your device's prompts to grant permission.

View Kiosk photos

  1. On a computer, select Time Entries.
  2. In the Timesheets tab, any timesheet with kiosk photos will show one or more small photos.
  3. Select the photo to expand it, and navigate left or right to view more than one photo.

Troubleshooting

If camera permissions were not granted, a team member clocking in at the kiosk will see an "Unable to take photo" message.

  • Unable to take photo: Contact your company's QuickBooks Time account administrator to grant camera access permission on this device.
    • This means the device has the correct setup, but the device's camera permissions were disabled.
  • Unable to take photo: Contact your company's QuickBooks Time account administrator to make sure that this device has the right software or hardware to take a picture.
    • This means the kiosk may be running on a computer/tablet without a webcam or on an unsupported browser/device.
      • In all cases, the hardware must have either a built-in or accessory webcam.
      • On a tablet, re-download the QuickBooks Time Kiosk app.
      • On a desktop, access Kiosk through the latest version of Chrome, Firefox, or Edge.

When setting up and managing the kiosk, in the web dashboard Time Clock Kiosk Preferences window, an error message may appear under the "Require Photo" column:

  • We can't determine if this device's camera permission has been granted.
    • This isn't really an error state, just a notification to let an admin know the camera has not been set up.
  • Kiosk is unable to take photos because your device's camera permission has not been granted.
    • This means the device has the correct setup, but the device's camera permissions were disabled.
  • This device may not have a webcam or maybe running on an unsupported browser.
    • This means the kiosk may be running on a computer/tablet without a webcam or on an unsupported browser/device.
      • In all cases, the hardware must have either a built-in or accessory webcam.
      • On a tablet, re-download the QuickBooks Time Kiosk app.
      • On a desktop, access Kiosk through the latest version of Chrome, Firefox, or Edge.

Android

  1. Learn which Android operating system version you have by going to: Settings > About Device > Android version.
  2. Do one of the following:
    • For Android 5 (Lollipop): When you install Kiosk, you will be asked for permission to use the device's camera. If you grant the permission, Kiosk will install. If you do not, Kiosk will not install.
    • For Android 6 (Marshmallow) and up: When you first use Kiosk, you will be asked for permission to Deny or Allow use of the device's camera. Select Allow. If permission was previously denied, on your device, go to Settings > Applications > QuickBooks Time Kiosk > Permissions > Camera to grant the permission.

iOS

  1. Tap Go to Settings.
  2. On your iOS device, tap Privacy > Camera > QuickBooks Time Kiosk.
  3. To enable access, tap the toggle button on (green).

Chrome

If camera permission was previously set to Block, in the URL address bar, select the lock icon > Block next to Camera > set to Always allow on this site.

You may need to refresh the page after the changes are made.

Firefox

If camera permissions were previously blocked, at the top left of the URL address bar, you will see a camera icon with a diagonal line through it. To grant camera permission

  1. Select the camera icon. A Permissions menu displays.
  2. To clear the setting, select Block X.
  3. Refresh the browser page. You will be prompted to set the camera permission.

Safari

Safari does not support camera permission. Instead, if clocking in from a computer, access the app from Chrome. Or, from a mobile device, download the QuickBooks Time Kiosk Android or iOS device app.

Microsoft Edge

In Kiosk, if this message displays: "Let [name] use your webcam?" instead of choosing "Allow once," select "Always allow."

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