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416364
Level 1

Desktop to QBO nightmare

My accountant uses QB desktop to keep track of my business.  I took a QBO class so I could merge my desktop account to QBO and start doing it myself.  It was impossible for her to merge the desktop, even though they had her on the phone for hours.  Their only solution is for me to upgrade and pay $299 for support so they can help me do the merge.  This seems like an awful way for QB to conduct business.  Has anyone else had this happen?  [email address removed]

9 Comments 9
Fiat Lux - ASIA
Level 15

Desktop to QBO nightmare

Your post appeared in AU community. Where is your company located? Which QB Desktop country version do you have? 

416364
Level 1

Desktop to QBO nightmare

What does an AU community mean?  I thought I was posting to the QB community.  If not, what is that link?  The desktop in the the US

Fiat Lux - ASIA
Level 15

Desktop to QBO nightmare

AU = Australia. You can notice your profile name on the top right and whose flag icon next to it.

If you are located in the US, you will need to purchase QBO US version

https:// quickbooks.grsm.io/US

https:// quickbooks.grsm.io/us-promo

 

My next question is which QB Desktop year version do you have? You need to migrate data from a supported version (i.e QBD 2019-2021). Utilize the trial license of QBD 2021 to upgrade your old file. 

 

416364
Level 1

Desktop to QBO nightmare

Nevermind.  QB makes it too difficult.  Your online intro tells people how easy it is to switch to QBO, but then when you sign up, there are stipulations AND they want $299 on top of a new subscription fee!  If you can give me the email address of your complaint office at your corporate (U.S.) office, that is all I would need at this time.  Thanks

Fiat Lux - ASIA
Level 15

Desktop to QBO nightmare

@416364 

Bear in mind, we are not part of Intuit team. I am not sure why did you ask to pay $299. They don't offer any email address to receive complaints. It is possible you were asking to upgrade to QB Desktop 2021. As I mentioned earlier, you can utilize the trial license of it for free and migrate data to QBO. 

416364
Level 1

Desktop to QBO nightmare

This is the problem, it is communication.  You say, "I'm not sure why did you ask to pay $299".  This has to be a communication error because we were TOLD we had to pay $299.  Doesn't surprise me that there is no email address to complain.  Lastly, you say, "As I mentioned earlier........', and yes, we know this.  We are unable to merge desktop to QBO and were told to pay $299 to make this happen.  The QBO nightmare is getting worse.  We will simply move on as this email is going nowhere, you have not helped what so ever and we just go round and round. 

Fiat Lux - ASIA
Level 15

Desktop to QBO nightmare


@416364 wrote:

We will simply move on as this email is going nowhere, you have not helped what so ever and we just go round and round. 



@416364 

Quick question. Which QB Desktop year version do you have?

 

416364
Level 1

Desktop to QBO nightmare

QB Pro 2021

Fiat Lux - ASIA
Level 15

Desktop to QBO nightmare

Did you follow these steps?

 

QuickBooks Desktop Pro or Premier
Sign in as an admin to the company file you need to import.
Go to the Company menu, then select Export Company File to QuickBooks Online.
Select Start your export.
Sign in as an admin to your QuickBooks Online company.
If you track inventory in QuickBooks Desktop:
Select Yes to bring them over, then specify the as of date.
Select No if you want to set up new items later in QuickBooks Online.
Note: Only QuickBooks Online Plus and Advanced can track inventory. Both plans use the FIFO method.
Select the Choose online company▼ dropdown, and choose the QuickBooks Online company you want to be replaced by your company file.
Select Continue.
Enter “Agree” in the text field, then select Replace.
Select Yes, go ahead and replace the data, then select Replace.