Hi there, Mark. I recognize the importance of correct GST on invoices and quotes.
When you open an invoice or a quote, does the tax dropdown automatically display a GST that is not applicable, or only after you select a certain product or service?
If so, please note that each product or service in QuickBooks can be set up with its own tax setting or have a specific GST rate. When you add that to an invoice, the program applies that item's tax setting and overrides the default tax rate. You can fix this by editing the item's GST section.
Here's how:
- Go to the Gear icon, then Products and Services.
- Select the item that's causing the issue and click Edit.
- Navigate to the GST section.
- Choose a tax rate applicable to your operations.
However, if you're experiencing a different scenario, please let me know. Any additional information would help us provide a targeted solution.
Additionally, if you're utilizing the QuickBooks mobile app, refresh the app to improve overall performance. You can follow the steps below, depending on your device.
On iOS:
- Access your Settings, then tap General.
- Tap iPhone Storage. Select the QuickBooks Online app.
- Choose Offload App.
On Android:
- Go to the Home menu or the three dots in the upper right corner.
- Tap on Settings, then select Refresh Data.
- Tap Yes.
Alternatively, uninstall and reinstall the app to ensure you're using the latest version.
If you need further assistance, please leave a comment below.
