cancel
Showing results for 
Search instead for 
Did you mean: 
Mia Cranes
Level 2

We are experiencing a glitch in QBO where we get an error when we try to mark a BAS as lodged.  We have lodged the BAS through the ATO Portal so we are fine as far as that is concerned but we can't reconcile the payment or work on our next IAS because QBO thinks we still haven't lodged/paid the previous BAS.  Is there away to trick QBO into knowing the previous BAS is done with?  A journey entry or something to move the paid amounts to the correct accounts?  Support is working on a fix for the error but we need to do something in the meantime to keep up with our tax responsibilities.

4 Comments
MariaSoledadG
QuickBooks Team

Hi Mia Cranes,

 

Our product engineers have been aware of the possibility of this issue. Although we're unable to provide you a workaround, rest assured they are taking this seriously and have been working on this to get this fixed as soon as possible. 

 

Also, I suggest reaching out to your accountant for other ways and alternatives on how to do the recording.

 

In the meantime, I recommend contacting our support team to include you on the list of the affected users. Here's how to reach them:

  1. Sign into your account.
  2. Click Help.
  3. Click Contact Us.
  4. Type your concern.
  5. Click Let's talk.
  6. Select Get a callback.

I have this link in case you have other questions about banking: Banking.

 

Please let me know if you need anything else. I'm always here to help.

Mia Cranes
Level 2

Thanks MariaSoledadG,

 

We are already on the support team's list.  Our accountant just refers us to QBO support so we will just wait for support to find a fix.

David P
Level 1

Has a fix been implemented for this problem ye t? We have a pile of unlodged BAS statements in QBO because they have not been lodged through the GST tab but by generating a BAS report and manually lodging through the ATO portal. All attempts to trick QBO that past BAS statements have failed and some of the attempts have resulted in Journal entries that have screwed up the balance sheet by creating additional journal entries in the BAS Liabilities account which we will need to journal out. Very messy!

Intuit Zac
Content Creator

Hi David, 

 

Thank you for raising this with us and welcome to our community. 

 

So that we can better assist you, I would suggest contacting our support team so we can look into the ATO integration and historical BAS journals. Please follow the link below for our contact us info:

 

https://help.quickbooks.intuit.com/en_AU/contact

 

Thank you and please let us know if you require any additional assistance.