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kathroids
Level 2

BAS lodgement via qb error

I just got this message :
We can't e-lodge this activity statement, as one or more obligations in your settings don't match what the ATO has on record for you. You may still 'Mark As Lodged' until you fix that.

when I attempted to lodge my latest BAS.

I have no idea where I would start to find the problem. The only changes that I have since lodging my last BAS is I have started employing someone, so have signed up for PAYG withholding - could this have something to do with it?

 

Any ideas gratefully received.

Kat

Solved
Best answer October 14, 2020

Best Answers
Steven_Product Champion
QuickBooks Team

BAS lodgement via qb error

Hi kathroids, 

 

This message means that one or more of your Tax Settings which map your obligations within QuickBooks does not match what the ATO is expecting. 

 

You are on the right track, if you have recently signed up for reporting PAYG Withholding, and you can see it displayed when preparing your BAS in QuickBooks, it means perhaps your ATO portal does not have this notification switched on. 

 

If the PAYG Withholding is not appearing in the BAS you generate, please follow the below steps:

 

  1. Select the GST tab on the left.
  2. In the top right, select Settings then Tax Settings
  3. Make sure you have Tax withheld for employees (PAYG Withholding) ticked. Including checking the frequency matches with what you have with the ATO.

It is a two way street, so either QuickBooks or the ATO does not have the PAYG notification switched on, so check both and then you will be set to generate your BAS.

 

Thanks,

 

-Steven

View solution in original post

2 Comments
Steven_Product Champion
QuickBooks Team

BAS lodgement via qb error

Hi kathroids, 

 

This message means that one or more of your Tax Settings which map your obligations within QuickBooks does not match what the ATO is expecting. 

 

You are on the right track, if you have recently signed up for reporting PAYG Withholding, and you can see it displayed when preparing your BAS in QuickBooks, it means perhaps your ATO portal does not have this notification switched on. 

 

If the PAYG Withholding is not appearing in the BAS you generate, please follow the below steps:

 

  1. Select the GST tab on the left.
  2. In the top right, select Settings then Tax Settings
  3. Make sure you have Tax withheld for employees (PAYG Withholding) ticked. Including checking the frequency matches with what you have with the ATO.

It is a two way street, so either QuickBooks or the ATO does not have the PAYG notification switched on, so check both and then you will be set to generate your BAS.

 

Thanks,

 

-Steven

View solution in original post

kathroids
Level 2

BAS lodgement via qb error

Thank you!

I had neglected to tick the correct box in QB. Much appreciate your help.