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Lancelot
Level 2
posted
‎December 07, 2022 04:06 PM
last updated ‎December 06, 2022 9:06 PM

Get error when trying to lodge BAS

"The ATO is unavailable and lodgement isn’t possible right now. You can Mark as Lodged now and lodge directly with the ATO later."

 

This notice always appears when I prepare to lodge BAS. Have checked with ATO about the Tax Settings and all matched. It has happened for a while since July 2022 but is still waiting to be resolved. 

 

Is any idea about that?

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Best answer December 07, 2022
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IntuitSheila
Level 8
‎December 07, 2022 05:01 PM

Get error when trying to lodge BAS

Hi Lancelot,

 

It's good to know that you've checked your ATO settings and compared them with your GST settings in QuickBooks Online. Another area to check is if the software ID and software provider in your ATO access manager is correct, as well as if the ABN and business address match with ATO.

 

Also, I'd recommend trying using an incognito window or private browser, or a different web browser to isolate the situation encountered when lodging your BAS. From there try to lodge the BAS once more. If the error no longer shows, I'd recommend clearing your browser's cache.

 

If the issue persists, I'd recommend contacting our Customer Care Team. That way, one of our support care teams can further check your account with the correct tools. 

 

Post again in the Community if you have more questions. The team is here to help you!

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1 Comment 1
IntuitSheila
Level 8
‎December 07, 2022 05:01 PM

Get error when trying to lodge BAS

Hi Lancelot,

 

It's good to know that you've checked your ATO settings and compared them with your GST settings in QuickBooks Online. Another area to check is if the software ID and software provider in your ATO access manager is correct, as well as if the ABN and business address match with ATO.

 

Also, I'd recommend trying using an incognito window or private browser, or a different web browser to isolate the situation encountered when lodging your BAS. From there try to lodge the BAS once more. If the error no longer shows, I'd recommend clearing your browser's cache.

 

If the issue persists, I'd recommend contacting our Customer Care Team. That way, one of our support care teams can further check your account with the correct tools. 

 

Post again in the Community if you have more questions. The team is here to help you!

Reply