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Aina123
Level 1
posted
‎September 06, 2022 03:49 AM
last updated ‎September 05, 2022 10:49 AM

Manual Import of Bank Transactions

Hi, would like to ask question. I just manually update the bank transaction in Quickbook using csv files. When I recategorize my transactions, as an example I change to "Bank Charges", I choose "Out Of Scope(0%) for GST part,  Quickbook said "An unexpected error occurred while accepting your download transaction". I try to change the GST code to others (I pick randomly 0% rate), Quickbook just save afterwards. It don't show the error anymore. But from my understanding, we need to use "Out Of Scope" for payroll, bank charges, and others expenses group which is not GST-associated/related. Your help to explain/solve this problem is much appreciated. Thank you. 

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1 Comment 1
FritzF
Moderator
Moderator
‎September 06, 2022 05:32 AM

Manual Import of Bank Transactions

Hi there, @Aina123.

 

I can help fix the issue you're having when importing bank transactions in QuickBooks Online (QBO).

 

We haven't received any reports regarding the error message you're getting. To check if the browser is already full of frequently accessed page resources (cache and cookies) causing this unusual response, let's sign in to your QBO using a private browser (incognito).

 

Here's how:

 

  • Press Ctrl + Shift + N (Google Chrome).
  • Ctrl + Shift + P (Firefox).
  • Control + Option + P (Safari).

 

Once logged in, try to categorise the imported bank transactions again to double-check. If it's successful, return to your default browser and perform a clear cache to refresh the system. However, if the issue persists, try using other supported browsers.

 

To know more about managing and importing bank transactions to QBO, consider checking out these articles:

 

 

For more tips and other resources, you can also visit our website for future reference: Self-help articles.

 

Let me know if you have follow-up questions about this or anything else QuickBooks. I'm more than willing to help. Stay safe always.

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