Reversed / deleted journal entries cause PAYG withholding error in GST / BAS section

DR-AU · ‎August 11, 2020

Hi there,

Like many posting here, I am encountering an error when trying to lodge BAS for the June quarter. The PAYG withholding amount (and the payments amount) is incorrect.

It is not to do with the tax settings and the like. I have checked that.

I believe that I have figured out what is causing the error, but I do not know how to fix it.

Previously, due to another QBO strange error, 3 of the pay runs were duplicated in QBO journals. When I discovered that, I reversed those three duplicate journal entries. However, those 3 reversed entries now act as if they had not been reversed in that they have been added to the PAYG payment and withholding amounts. In other words, the difference between the correct PAYG withholding amount and the incorrect PAYG withholding amount is equal to the total PAYG withholding amount of those 3 reversed entries.

Could you please help me fix this?

Also, it would be high time that someone at Intuit had a proper look into QBO as it appears to be a maize of system errors, with one error leading to another and so on.

Thank you.

Steven_Product Champion · ‎August 12, 2020

Hi Dr-AU,

You have been correct in checking the payroll journals to see whether the discrepancy lies within a missing or duplicated payroll journals in the system.

In the event where you find you have multiple pay runs duplicated for the same period, the easiest thing to do would be to delete those journals, which an be seen with the steps below;

Select Settings ⚙️.
Select Chart of Accounts.
Locate the appropriate account for the transaction.
From the Action column, select Account History.
Select the Journal Entry and select Delete.
Select Yes to confirm that you want to delete the transaction.

It would be best then to check back into your pending June BAS and revise the figures. Now the additional PAYG figures are deleted from the books it should now reflect accurately.

If this does not resolve the issue, you will need to check for amendments. Any changes made to transactions reported in previously lodged BAS periods will be recorded as amendments and will impact the current period you are trying to file:

Select the Reports tab on the left.
Use the search function to locate the GST Amendments report. If there are none showing here;
Use the search function to locate the PAYG Withholding Amendments report.

You will need to determine why these amendments were made and if they need to be reported on the current BAS or not. We would encourage you to speak with your accountant or bookkeeper if you are unsure as we are unable to provide that information specific to your books. If the amendments do not need to be reported, they can be removed by unlodging the previously amended BAS periods in the GST centre, then marking them as lodged once more.

If you are unsure on these steps please don't hesitate to contact our success team here.

Thanks,

-Steven

DR-AU · ‎August 12, 2020

Hi Steven,

Thank you very much for your response.

I managed to speak with one of your colleagues yesterday and she helped me with this, along the similar lines as you explained in your message.

Thanks again.

Steven_Product Champion · ‎August 12, 2020

Glad to hear! Hope you have a great day ahead.

-Steven

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Reversed / deleted journal entries cause PAYG withholding error in GST / BAS section