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Connect a new Commonwealth Bank account to Open Banking in QuickBooks Online

by Intuit•30• Updated 1 week ago

Open Banking is Australia's new standard for sharing financial data securely, and is mandated by the Australian Competition and Consumer Commission (ACCC) as part of the Consumer Data Right (CDR). Banks are phasing out older bank feed types in favour of this more reliable, next-generation connection. 

The good news? Open Banking puts you in control of which apps can access your account, and delivers real-time data through a safer, more secure connection.

This article will guide you through the process of setting up a new Open Banking feed in QuickBooks.

Commonwealth Bank legacy feeds will be disconnected on 3 December, 2026. Migrate to Open Banking before this date to keep your transactions flowing automatically.

For more information, see Discontinuation of QuickBooks Legacy Bank Feeds in Australia.

We’ll be guiding you through the following steps for connecting a new Commonwealth Bank Australia (CBA) Open Banking feed:

Note: If you aren't a CBA customer, you can refer to connect a new bank account to Open Banking in QuickBooks Online for relevant instructions.

Before you start: Your checklist

Work through the checklist below before connecting your bank feed. This will ensure you have everything you need for a smooth setup process.

  • Enable pop-ups in your web browser settings. You do this by selecting the three vertical dots (menu) in the top-right corner of your browser. Select Settings. Search for “pop-up” and follow the prompts.
  • Categorise any pending transactions in QuickBooks before connecting to ensure your books are up to date. To categorise transactions, go to Accounting then Bank Transactions and post the transactions in the Pending tab.
  • Have your mobile phone nearby — your bank will send a one-time password to verify your identity.

Step 1: Check if your CBA account needs a data sharing delegate assigned

Under the Open Banking rules, some bank account types — including companies, partnerships, and trusts — require you to nominate a “data sharing delegate” before you can connect the bank account to QuickBooks or any other accounting software. 

This step specifically authorises someone to share data for that bank account. Think of it as a data-access permission rather than a banking permission. Importantly, a data sharing delegate is different to the account’s signatories or who's authorised to operate the account. For more detail, refer to the Nominating a Representative factsheet from the Consumer Data Right website.

Important info about the CDR Ready website.
This free, independent website is provided by SISS Data Services Pty Ltd who is an Accredited Data Recipient (ADR), approved by the ACCC. 

This site is available to the Australian public to check if a bank account is ready to connect to Open Banking or whether a data sharing delegate needs to be assigned.

If a data sharing delegate is required, the CDR Ready website will provide a link to the required bank page or form to complete the process.
Please note: if you don’t have a data sharing delegate assigned to an account that requires one, the bank account won’t display to connect to QuickBooks.

If you prefer to not use the CDR Ready website, contact your bank directly for assistance.

To check if you need to appoint a data sharing delegate for any of your bank accounts:

  1. Go to the CDR Ready website.
  2. Select Get Started.
  3. Follow the prompts to verify your details and to consent to sharing your data so the site can check if your account(s) is ready to connect to QuickBooks.
  4. Follow the prompts to access your bank
  5. Select the bank account(s) you want to connect to QuickBooks. These are the accounts the site will check to confirm if ready to connect to QuickBooks.
  6. Select Confirm to proceed
  7. Next, the accounts that are ready to connect to QuickBooks are displayed.
    • If the account(s) you want to connect to QuickBooks are displayed, select Yes, all of my accounts are here.
      • Proceed to Check Accounts for another bank or select I’m Done
    • If any accounts are missing or not displayed, select No, not all of my accounts are here.
      • If any accounts are missing or not displayed, select No, not all of my accounts are here.
      • If any accounts are missing or not displayed, select No, not all of my accounts are here.
  8. Once the account(s) you want to connect to QuickBooks is displayed, proceed to Step 2.

Watch the CDR Ready process demo here.

If the CDR ready site states that you need to setup your Commonwealth Bank data representation, refer to set up a data-sharing delegate for detailed guidance.

- For some banks, the data sharing delegate can take up to 1 business day to be reflected in the bank’s system.
- Should you need help assigning a data sharing delegate to a bank account, please contact your bank directly. As this is bank related, our Customer Success team is unable to help.

Step 2: Connect your CBA Open Banking feed

Now that Step 1 is finished and your accounts have been assigned a data sharing delegate where required, you can proceed to QuickBooks to disconnect your current bank feed and connect your Open Banking feed.

  1. Go to All apps, select Accounting, then Bank transactions (Take me there).
  2. Select Connect account or Link account and then search for Commonwealth Bank.
  3. Provide consent information, which outlines the data that'll be shared, the duration of sharing, how your data is stored, and how you can revoke access.
  4. Click Agree to consent to sharing this information with Intuit.
  5. Click Continue to sign in to your bank‌ account. Note: The prompts for accessing your bank account will vary, but you will be asked for verification information. This can include your mobile number and customer number details. You will then receive a one-time password on your ‌mobile device or the bank's app.
  6. The accounts available to connect to QuickBooks are displayed. If an account isn't displaying, you likely don't have data sharing access, and you should check at cdrready.com.au or call your bank.
  7. Confirm the information you are sharing with Intuit QuickBooks.
  8. Once approved, the secure connection between QuickBooks and your bank is set up.
  9. Allocate the account in QuickBooks you want this feed connected to by selecting from the available options in the pick list. If it's a new account, you can select Add New and add the required details.
  10. Select the date you want transactions to import from. You can pick up to 24 months of historical transactions.
  11. The transactions will then be dynamically imported into QuickBooks and are ready for coding.

Great work, your bank is now connected. Now that your transactions are flowing in, why not set up a bank rule to automate your categorisation even further? It’s the easiest way to reclaim your time and keep your finances organised without lifting a finger.

In the Bank transaction screen, you’ll see the new bank account tile along with any newly imported transactions. At any stage, you can select Update and any new transactions will be imported.

Additional information

Managing your Open Banking feed

With Open Banking, you're in charge. You can revoke access or renew it whenever you need to, and QuickBooks will remind you when your annual consent is coming up for renewal.

  1. Select the bank account tile.
  2. Select the dropdown â–Ľ next to Link account, and select Manage connections.
  3. Identify the bank feed you want to renew.
  4. Select the three dots on the right.
  5. Select Manage consent.
  6. Select Renew.

If you renew your consent after it has expired, you can select the required date to retrieve any missed transactions.

  1. Select the bank account tile.
  2. Select the dropdown â–Ľ next to Link account, and select Manage connections.
  3. Identify the bank feed you want to cancel.
  4. Select the three dots on the right.
  5. Select Manage consent.
  6. Select Unlink.

Frequently asked questions

If you have contacted your bank and confirmed the structure of your business is a Trust, you will need to complete the “Add or Remove data sharing delegate” form manually. This can be done by logging onto NetBank and then:

  1. Select Settings
  2. Select Access and Feeds
  3. Select Manage data sharing
  4. Under Open Banking Data Sharing select Manage data sharing
  5. Under Managing your data sharing preference and then under Data Sharing Delegates – Business Customers select Manage Data Sharing Delegates

You will need to select the Online form option. Once completed, the form will flow through to the CBA for processing via Docusign. If you select Download the form, you will need to print it out and complete it. The completed form must be sent to the Business Banking Team via the email address specified on the form (businessbankingSME@cba.com.au). 

Section 1 of the form should be completed in the manner shown below:

  • Entity Type: Select "Trust".
  • Business Name: Enter your trust's name exactly as it appears on your CBA account.

Section 2a of the form should be completed in the manner shown below:

  • Name of data sharing delegate (1): Enter the full name of the person you're nominating as your data sharing delegate.

Section 4 of the form will require the signature of the following individuals depending on the type of entity mentioned in Section 1.

Entity typePerson(s) to sign
Company (including a Company Trustee/Custodian)2 Directors or Director and Secretary or Sole Director
Incorporated association/Unincorporated associationChairperson or Chief officer
PartnershipManaging partner or Corporate partner or 2 partners
For informal partnerships, all partners are required to sign
TrustIndividual trustee(s)/custodian(s) or if trustee is a company, 2 directors or director and secretary or sole director
Government/Public AuthorityMayor or President or Chairperson or Authorising Officer

Once the Delegate request has been successfully processed, the customer will be informed by a notification posted to the NetBank Inbox of the Trust. Once they receive this notification, the customer will be able create a consent to share the accounts linked to the trust. When creating the consent, the customer will be presented with a list of profiles to choose from, including the Trust. Upon selecting this profile, the customer should be presented with the accounts which are eligible to be shared.

Need help with CBA Open Banking issues?
If you run into any problems setting up your trust account or data sharing delegate, contact CBA's Business Banking team on 131 998, option 1, and mention "Open Banking." As this is bank-related, the QuickBooks Customer Success team isn't able to help with CBA account setup.

To review all common questions relating to Open Banking, see our primary article on connecting a new Open Banking feed to QuickBooks Online.

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