Change your customer-facing email address

You can change your customer-facing email address in just a few steps.

How to change your customer-facing/outgoing email address

1. Go to Settings and select Account and settings.
2. From the Company tab, select Contact info to edit it.
3. Enter your company's email address in the Company email field.
   1. If this is the same as your customer-facing email address, tick Same as company email.
   2. Else, untick Same as company email and enter your customer-facing email address.
4. Select Save then Done to save your changes.

Don't have access to your old email address and can't sign in to QuickBooks Online at all? You can send us a request to recover your account.

Once you can sign in again, you can change the email address you use to sign in. Then you can follow the steps above to change your customer-facing email address.