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Understand your QuickBooks Online invoice

by Intuit Updated 2 weeks ago

Learn how to read and understand your invoice from QuickBooks Online.

If you have a discount expiring soon or need to understand why your price has increased, we’ll walk you through what you may need to look for in your billing cycle. 

If you have a question about a charge from QuickBooks, you can look it up here. 

Read your invoice

Invoice header

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Header: The header is a quick reference of the primary invoice details. 

  • Invoice number: This is for reference only
  • Total: This is what you paid
  • Date: This is when the payment was processed
  • Payment method: This is the payment method you have on file
  • Payment authorisation code: This is for reference only

Bill to: This section contains your company information, including address and Company ID

Payment details

Item: Here, your subscription is listed. If you have more than one subscription, each subscription is listed separately. For one line item, you may see: 

  • QuickBooks product: This is the product your subscription is for. You’ll see the quantity of each product, their individual product cost, and how much the cost is for you.
    Note: If you have a product that has a worker charge (QuickBooks Online Payroll or QuickBooks Time), you can find the list of workers you were charged for in this billing period on the second page of your invoice. 
  • Discount: If you have a discount, it’s listed just below the product, and includes the date for which the discount expires. 
  • Price after discount / subtotal: This displays your amount after the discount is applied. 
  • GST: This is the relevant tax that may be applied to your subscription.

Total invoice: Here, your total is listed. If you have any discounts, the total amount you saved is displayed below the total. 

Tax reporting information 

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Here, you’ll find the billing period and charge totals information.  

  • Period for monthly subscription fees or Period for annual subscription fees: These are the dates for which you are being charged. It also tells you if you are on a monthly or annual subscription.
  • Total without tax: What you paid for just your subscription. 
  • Total tax: What you paid in taxes. 

More than one invoice received

There are a couple of reasons why you may have received more than one invoice in a billing period:

  • A payment has failed: If the first payment has failed, we will try to process it again and another invoice will be sent. This will look just like your first invoice. 
  • You upgraded or added a product: If you upgraded or added a product during a billing period, you’ll receive two invoices.
    • The first invoice will include the following note:
      Note: This month you will receive a separate bill for [new product]. On your next billing date, your [new product] subscription and your [current product] subscription will be on the same bill. 

Invoices sent when adding a product mid-billing cycle may be pro-rated, if applicable. During future billing dates, multiple product subscriptions will be included on the same invoice.

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