Step 1: Create a quote
As you’re creating a quote, you can customise it to display only what you want your customer to see. Here’s how to create and customise a new quote:
- Select + New, then select Quote.
- Select Add customer. Then select a customer from the ▼ dropdown. Or, to add a new customer, select + Add new, enter the customer info, and select Save.
- Select the ▼ dropdown in the Product or service field and add the products or services to the quote. Or, to add a new product or service, select + Add new, enter the info for your product or service and select Save.
- If you saved a rate for your product or service, it automatically displays in the Amount column. Add or adjust the quantity or amount as needed.
- The default status of a new quote is "Pending". If you need to edit the status, select ⚙ Manage, if not already selected, then select the Pending ▼ dropdown and choose a different status.
- To customise the quote, select ⚙ Manage, if not already selected, and select the dropdown▼ on the section you need to customise. Then, choose what info displays on your form by turning the switches on or off in each section. As you make changes, a preview displays on the form.
- When you're ready, select Save.
- To email the quote to your customer, select Review and send. Then edit the email message, if necessary, and select Send quote.
Step 2: Update a quote's status
When you email your customer a quote and they accept or decline the quote directly from the email, QuickBooks automatically updates the status of the quote for you.
Or, here’s how to manually update the status of the quote:
- Go to Sales and select All sales (Take me there).
- Find the quote.
- In the Action column, select the dropdown▼ and then Update Status.
- Select Accepted or another status. Then select OK.
Tip: Quotes are non-posting transactions. They won’t affect your books until you convert the quote to an invoice.
Step 3: Convert a quote to an invoice
- Go to Sales and select All sales (Take me there).
- Find the quote.
- In the Action column, select Convert to invoice.
- Make any necessary edits to the invoice.
- If you need to customise any invoice fields, select ⚙ Manage and select the dropdown▼ on the section you need to customise. Then turn the switches on or off to change what displays on the invoice. As you make changes, a preview displays on the form.
- When you're ready, select Save to save the invoice, or select Review and send to email the invoice to your customer.
Review open quotes
- Go to Sales and select All sales (Take me there).
- Find your quote. Tip: You can sort how quotes are displayed by selecting the date, number, customer, total, or status column headers.
You can also run a report to get more details:
- Go to Reports (Take me there).
- Look for and open the Quotes by Customer report.
- Select your date range and select Run report.
This gives you the customer name, the quote number, the status, and the amount.
Delete a quote
If your customer decides they don't want you to do the work, it's better to change the quote status to “Declined” rather than delete it. (See Step 2: Update a quote's status.) This keeps a record of the quote on your accounts for good bookkeeping.
But if you created a quote by mistake, you can simply delete it:
- Go to Sales and select All sales (Take me there).
- Find the quote.
- In the Action column, select the dropdown ▼ and then select Delete.
- Select Delete to confirm.