Fix common issues in the QuickBooks mobile app

iPhone or iPad—especially when using features like Payroll—adjusting your Safari settings may help.

Steps to fix Safari issues:

1. Open the Settings app on your iPhone or iPad.
2. Scroll down and tap Safari.
3. In the Privacy & Security section, turn off the following:
   • Block All Cookies.
   • Prevent Cross-Site Tracking.

If your account has limited permissions, you may see missing data, empty dropdowns, or access errors. To resolve this, ensure you’re set up as a Company admin or a Standard all access user with access to customers and suppliers.

Common symptoms of limited access:

• “Sorry! You don’t have permission to access this information.”
• Blank Company Activity screen or missing expenses.
• Empty account or category lists when entering an expense.

Steps for a Company admin to update permissions:

1. Sign in to QuickBooks Online in a web browser.
2. From the more icon , select Settings ⚙, then select Manage users.
3. Find the user and tap Edit from the Action column.
4. Change the user type to Company admin from the Roles ▼ dropdown.
5. Select Save changes.

Note: Track time only and View company reports users cannot sign in on the iPad. If you see a message like “Using QuickBooks Windows or Mac”, it means your account has restricted access.

If mileage tracking is not working properly on your iPhone, check that auto-tracking is enabled and that all required permissions and settings are in place.

Steps to fix mileage tracking:

1. Open the QuickBooks mobile app.
2. From the Menu ☰, tap Settings ⚙, then tap Mileage.
3. Make sure Auto-tracking is switched on.
4. Go to your iPhone Settings and set location access to Always.
5. Enable Motion & Fitness.
6. Open the QuickBooks mobile app.
7. From the Menu ☰, tap Settings ⚙, then tap Mileage.
8. Tap Troubleshooting.
9. Enable Significant Locations in your device settings.
10. Avoid using Low Power Mode.
11. Disable Content & Privacy Restrictions if they’re interfering with tracking.

Note: For more on tracking and mileage issues check out this article.

Mileage tracking on Android requires specific permissions and configuration. Follow these steps to ensure tracking works correctly.

Steps to fix mileage tracking:

1. Open the QuickBooks mobile app.
2. From the Menu ☰, tap Settings ⚙, then tap Mileage.
3. Make sure Auto-tracking is switched on.
4. Go to your device settings and set location access to All the time.
5. Enable physical activity access.
6. Avoid using mobile hotspots while driving, as this can interfere with tracking.
7. Open the QuickBooks mobile app.
8. From the Menu ☰, tap Settings ⚙, then check your Mileage Settings.
9. Add QuickBooks to your list of trusted apps in any antivirus or battery saver settings.
10. Disable aggressive battery or memory-saving features based on your phone manufacturer’s instructions.

Note: For more on tracking and mileage issues check out this article.

You may run into issues after updating the app, signing in, or being charged by Google Play Store. These steps can help resolve common Android-specific app errors.

Sign-in errors:

• If you see “Account not entitled”, check that your QuickBooks subscription is active.
• If you can’t sign in with a valid profile, make sure you’re connected to the internet.

Update or app errors:

• If the app shows “Linked program no longer installed”, restart your device.
• If you see “There was a problem saving your data”, uninstall and reinstall the app from Google Play Store.

Google Play Store charge error:

• If you’ve been charged by Google Play Store, your subscription was successful.
• You can confirm your subscription status by going to Settings in the app, then selecting Subscription.
• Your next renewal date will appear once the subscription status updates.

Clear QuickBooks mobile app data:

1. Open Settings app on your Android device.
2. Tap Apps (this may vary by device).
3. Select the QuickBooks mobile app from the list.
4. Tap Storage, then tap Clear data.

Do you hear a beeping sound when you capture receipts in the QuickBooks Online or QuickBooks Self-Employed mobile app? This is the auto-focus sound that’s built in to the camera on your Android device. Here’s how to turn it off if you want to.

Steps to turn off camera sounds:

1. Open the Camera app on your Android device.
2. Tap the setting icon ⚙.
3. Look for Camera Sounds or Shutter Sound.
4. Turn the sound option off.

Now when you capture receipts, your device’s camera will be silent.

Tip: If your phone doesn’t have this setting, you can switch to silent or vibrate mode while capturing receipts.