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Contact QuickBooks Payroll Support

SOLVEDby QuickBooks21Updated October 13, 2023

Learn how to get help with your payroll offerings and services.

Contact us through your product

  • Phone and Chat - Mon-Fri (8:30am-6:30pm) AET (Australian Eastern time)
  • Chat only - Sat-Sun (8am-8pm) AET (Australian Eastern time)
  1. Sign in to your QuickBooks Online company.
  2. Go to Help (?).
  3. In the Search tab, select Contact Us.
  4. Enter your question and select Continue.
  5. Choose a way to connect with us:
    • Have a chat with a support expert.
    • Get a callback from the next available expert.
    • Ask the community for help.

Chat with us online

Alternatively, you can fill out the form to chat with an expert here.

Workforce chat is available Mon–Fri 8 AM - 10 PM and Sat–Sun 8 AM - 8 PM AET (Australian Eastern time)

Contact us through the web browser

  1. Go to HelpHelp icon.jpg.
  2. Select Contact Us.
  3. Select Chat with us.
  4. Enter your email address, name, and question.
  5. Select Start Chat.

Contact us through the Workforce mobile app

  1. Tap Help icon.jpgHelp.
  2. Tap Contact Us.
  3. Enter your email address, name, and question.
  4. Tap Start Chat.

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