Troubleshoot GST payment issues in QuickBooks Online

Having trouble with your GST payment? If you can't delete or deactivate the payment, it might be linked to a bank transaction or be recorded in the old GST system. Unmatch the bank transaction or edit the original transactions from the old system to fix this.

If the transaction is matched to a bank transaction

If you see the error message "We're sorry, we can't delete filed tax right now. Please try again later." or "We're sorry, we can't deactivate the GST you selected. Please try again later. Contact support if waiting and trying again doesn't resolve the issue", the transaction may be matched to a bank transaction.

Follow these steps to unmatch the transaction:

1. Follow this link to complete the steps in product
2. Select the bank account you used to pay for the GST payment.
3. Select the Posted tab.
4. Find the transaction you want to delete. It should be matched to another transaction.
5. Select Undo to unmatch the transactions.
6. Go back to the GST menu and delete the transaction.

If you were using the earlier GST system and not the GST centre

If you see the message "This GST was recorded in the old GST system. Write a cheque to record a payment for this GST. Payments recorded via Write cheque will not appear in the recent GST payments table below", you must edit the original transactions.

You'll need to edit each transaction that's part of the original GST payable amount:

1. Find and open each transaction.
2. Remove the current GST line item.
3. Use the GST items in the transaction.
4. When you're done, select Save.

Once transactions are re-associated, create a journal entry to move the liability from the new current GST liability account to the original GST liability account.

Managing payments from the earlier system

If you've been using QuickBooks Online and paying GST using the earlier method, you may need to record GST payments using the earlier method and the Sales Tax Centre for a time.

• If you have outstanding transactions using the earlier GST method, record GST payments the same way you did in the past.
• Record new GST payments in the GST Centre that charge the new rates you set up.