Fix negative inventory issues in QuickBooks Online

Learn how to check your inventory to always have an accurate count.

You keep a certain amount of products in your inventory to sell to customers. The amount currently in stock is called the quantity on hand. When you sell out of a product, the quantity on hand is zero. And if the quantity on hand is less than zero, you have negative inventory.

In QuickBooks Online, you can accidentally oversell products. Before ordering more products, review the quantity on hand in your inventory. Once you know the count is accurate, you can order more.

Step 1: Review your quantity on hand

Perform a count of your entire inventory

1. Go to Reports (Take me there).
2. Search for and open an Inventory Valuation Detail report.
3. From the Report period dropdown, select All Dates.
4. Select Run report.

If you have negative inventory for a product, you'll see a negative amount in the QTY column. Take note of how much you potentially oversold.

See only what's out of stock

If you only want to see the products you're running out of:

1. Go to Sales and select Products & services (Take me there).
2. Select Out of Stock at the top of the list. Select Low Stock to see what's low.

Step 2: Convert open purchase orders to bills

If you have any open purchase orders, convert them to bills. This tells QuickBooks the items are on the way. QuickBooks only counts the items as inventory after you covert the purchase order.

1. If you haven't already, select + New, and then Purchase order. Fill out and save the purchase order.
2. Go to Expenses (Take me there).
3. Look for any open purchase orders. If you see Send in the Action column, select it to send purchase orders to your supplier.

When you know the products you ordered are on the way:

1. Go to Expenses (Take me there).
2. Look for the open purchase order. In the Action column, select Copy to bill to convert a purchase order to a bill.
3. Review the bill. When you're done, select Save and close. You don't need to pay the bill yet.
4. After you convert all of your purchase orders, run another Inventory Valuation Detail report.

This gives you an updated inventory count in QuickBooks.

Step 3: Do a stock take

Before you order more products, check what you actually have in stock. This review is called a stock take.

1. Go to Reports (Take me there).
2. Search for and print a Stocktake Worksheet.
3. Go to your stock room. Count the products you have in stock. Record the amounts on the  Stocktake Worksheet.
4. Compare the Stocktake Worksheet with whats on the Inventory Valuation Detail report you ran in Step 2.

If the quantities are different, adjust the quantity in QuickBooks so it's accurate. Only do this after you've converted open purchase orders to bills.

If you lost or someone misplaced inventory, reach out to your accountant. There are special ways to handle these kinds of losses. If you don't have an accountant, we can help you find a ProAdvisor.

Step 4: Order more products

If your inventory is still negative, it's time to order more products. Create and send purchase orders for what you need.

Your order won't arrive instantly. In the meantime, if a customer orders something that's out of stock, create a quote to start the transaction. When you get the order, follow the steps to convert the quote into an invoice.