Just got some money back from a supplier? How you should handle it in QuickBooks Online depends on whether it was a refund or a credit. Select a heading below that suits your situation and we will help you either:
Record a supplier refund
A supplier will usually offer you a refund, or a return of money, if you've overpaid for an invoice or they were unable to fulfil an order. The method to record this in QuickBooks differs slightly depending on how you entered the purchase.
If you’re not sure which method to use, your accountant will be the perfect person to advise you. We can also help you find a ProAdvisor if you don't have one.
Record a supplier credit
A supplier can offer credits, or a means to reduce a future purchase amount, as an alternative to a refund, or simply as a way to say thank you! Here's how to record it, then apply it to a future payments, in QuickBooks Online.
We're here to help
If you need additional help or have questions, or you require assistance at any point in this process, our Customer Success team is happy to help.
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