Learn about updates to the new AI-powered banking page
The new bank transactions page in QuickBooks uses artificial intelligence (AI) to help you manage your financial data more efficiently. These features automate matching and categorising for your bank and credit card transactions.
How does QuickBooks Online use AI for bank transactions?
QuickBooks Online uses AI to suggest ways to match, categorise, and remove duplicates from your transactions. These suggestions get better over time as the software builds confidence by learning your preferences and how you work with your data.Â
The banking page includes a set of AI-powered tools that are part of Intuit's QuickBooks platform: Intuit AI, Accounting AI, and Intuit Assist.
What is Intuit AI? Intuit AI is the overall suite of AI-powered features in Intuit's QuickBooks platform. In QuickBooks, Intuit AI powers the suggestions and tools that help you categorise and manage your transactions. The AI suggestions on your banking page are part of Intuit AI and are available in all versions of QuickBooks.
What is Accounting AI? Accounting AI is one of the AI-powered features in Intuit's QuickBooks platform. On the banking page, Accounting AI helps you with two features: Ready to post and Requests for more information. Accounting AI is available for QuickBooks Online Essentials and higher.
What is Intuit Assist? Intuit Assist is the AI assistant in Intuit's QuickBooks platform that can auto-respond to clients in Requests for more information. When you send a request, Intuit Assist helps gather the right details from your client and makes sure the necessary info is included, which reduces back-and-forth.
What is Ready to post? Ready to post is an Accounting AI feature that groups your highest-confidence transactions together — the ones Accounting AI is confident you can post exactly as they are. You'll see a banner when transactions are ready. Review them and post them all with one click, or make changes first.
What are Requests for more information? Requests for more information is an Accounting AI feature that lets you communicate directly from QuickBooks with your accountant, bookkeeper, or client to gather the info or documents you need for any transaction. Clients can also start questions for you directly from their portal. Intuit Assist can auto-respond to clients to help gather the right details and make sure all the necessary info is included.
Find AI-powered suggestions
You can find where QuickBooks Online has a suggestion by looking for the Suggested by AI 
icon.
For more details and directions, see the frequently asked questions below.
Match or categorise transactions
Finding a match means QuickBooks has a downloaded transaction that is the same as the one you have already categorised and posted. Matching is important for two reasons:
- It avoids duplicates. For example, if a bank transaction for the same amount on the same date matches an expense that is already posted to your books, QuickBooks can suggest that it’s a match so you don’t mistakenly count the expense twice.
- It links related transactions together. For example, if you have a bank transaction that might be for a payment you received on an invoice you already sent and posted to your books, QuickBooks can suggest matching the bank transaction to the invoice. If you match and post the bank transaction, it will be connected as the payment for that invoice and record that it was paid.
Learn more about matching.
Match is selected automatically when QuickBooks suggests a match for a transaction. You can always switch this to Categorise if the match suggestion isn't right and you'd like to categorise the transaction instead. If there is no suggested match, the switch will automatically be set to Categorise, but you can always switch it to Match and manually look for a match. Select Match in the Action column to complete the match.
Sometimes QuickBooks can find partial and combined matches, which it will tell you about next to the match. Select the transaction to see more info.
Categorising a transaction means choosing a specific account or category for a transaction. This choice is important and determines many accounting details, like which tax forms and reports the amount will show up on, what type of income, expense, or capital it represents, and more.
If you need help getting started, your ProAdvisor can help you understand how to categorise. As you go, QuickBooks will help you stay consistent and make suggestions based on your previous choices and information about the transaction from your bank or credit card.
If there’s no match suggestion for a transaction, Categorise is selected automatically. QuickBooks also suggests and pre-fills a category for you if it has enough info to go on. Suggestions improve over time as QuickBooks learns your preferences.
- If you agree with the category suggestion, select Post to complete categorising the transaction.
- To learn more about a suggested category, select the Suggested by AI icon
next to the suggestion.
Note: You can change the category for any transaction by selecting the category and editing it directly in the table.
Customise your transaction list
You can adjust the view of your transactions table to see the information most helpful to you.
Resize and add columns
- Select the Settings âš™ icon above the transaction list.
- Choose which fields you want to show as columns.
- Uncheck fields to free up space if the table is too wide.
Use categorisation history
Categorisation history shows how you have handled transactions for a specific customer or supplier in the past.
- Go to the Pending tab for a connected bank.
- Locate a transaction where the From/To column is filled out.
- Select the dropdown â–Ľ next to Post and select Categorisation history.
Transaction types and tabs
Understanding the status of your transactions helps ensure your reports remain accurate.
Pending vs. Posted transactions
- Pending: Downloaded transactions that have cleared your bank but are not yet accounted for in QuickBooks Online.
- Posted: Transactions you have matched or categorised; these are officially tracked and appear on your financial reports.
Create sales receipts
You can create sales receipts directly from the banking page for money-in transactions.
- From the Pending tab, select a money-in transaction.
- Select the Transaction type â–Ľ dropdown and choose Sales receipt. Note: This option is unavailable for credit card accounts.
Record transfers and splits
- Transfers: To manually record a transfer, expand a transaction row and select Transaction type to choose the correct account.
Splits: To divide a transaction into multiple categories, select the dropdown â–Ľ next to Post and select Split.
Frequently asked questions
Basics and navigation
To manually select a transaction type, select a transaction to expand it in the table. Then select an option from Transaction type 
dropdown. The options you see will change based on whether you’re categorising in a bank account or credit card account feed.
If QuickBooks suggests a bank or credit card account to use for categorising as a paired transaction, the transaction type will automatically be selected (transfer or credit card payment). You'll also see a Pair badge next to the category.
If you have a rule applied, your rule will always supersede our category suggestion, and you’ll see the Rule badge in the category field.Â
If the transaction is paired with another transaction, it means QuickBooks found the same transaction in another bank you have connected with. This means it’s a transfer or credit card payment between these accounts, and you’ll see the Pair badge in the category field. This prevents duplicates or erroneous accounting. You can always unpair the transaction if you want.
For any transaction, select the dropdown next to Post. Select Split and follow the steps to divide the transaction into different categories.
Select the settings icon 
directly above the table in the Bank transactions tab to customise your transaction list.
One of the new features lets you decide if a field you’re tracking should show up as a column in your table. Or you can see a field when you select to expand a transaction instead.
Categorisation history shows you how you've categorised transactions for a specific customer or supplier in the past. This can be helpful in determining how to categorise based on your history.
You need to have the From/To column filled out for a transaction for Categorisation history to appear. Your history will only include transactions for which you had From/To filled out the same way. Add a new customer/supplier to begin tracking categorisation history for them.Â
Note: From/To column is different from the Bank Description column, which is not tracked for categorisation history since it can contain all different types of information.Â
To open the categorisation history:
- Go to All apps
, select Accounting, then select Bank transactions (Take me there). - Select the Pending tab for your connected bank.
- Select the dropdown next to Post.
- Select Categorisation history.
Note: If you don’t see it, there is no categorisation history on file for the supplier or customer listed in the From/To column.
If you track products/services in QuickBooks, you'll see Product/Service available as a field on your banking page. You can customise this field to appear as a column in your table or as a hidden field that appears when you select a transaction to expand it. You can customise your table columns from the settings icon above the table.
If you select a Product/Service, QuickBooks clears the category field, and vice versa. In order to select both, split the transaction by selecting Split from the dropdown next to Post.
- Go to All apps , select Accounting, then select Bank transactions (Take me there).
- Select the Pending tab.
- Select a transaction to open it.
- From the Transaction type â–Ľ dropdown, select Sales receipt.
Note: You will only see this as an option for money-in transactions. It’s unavailable in credit card accounts.
Pending transactions are transactions that QuickBooks downloaded from your connected bank or financial institution. Pending transactions have cleared your bank, but aren't accounted for yet in QuickBooks. They are waiting for you to match or categorise them. Once you do, they move to your Posted tab.Â
Posted transactions are transactions that you matched or chose a category for. Once you post a transaction, it's officially tracked and accounted for. It will show up in your reports.Â
Note: When you’re in the Posted tab, you can select All accounts from the top of the account selector to see a single list of posted transactions across all your connected bank accounts.
Accounting AI features
Intuit AI is a generative AI-powered financial assistant from Intuit. It helps complete different types of tasks. The Accounting AI has different jobs it can help you with depending on which version of QuickBooks you have.
On the banking page, the Accounting AI helps you with a key feature, such as Requests for more information.
The Accounting AI has features available to QuickBooks Online Essentials and higher versions. However, all versions get the benefit of Intuit AI suggestions to help categorise and manage your transactions.
Requests for more information is an Accounting AI feature that helps you communicate directly from QuickBooks with your ProAdvisor, bookkeeper, or client. It helps you quickly gather the necessary info or documents for any transaction, and now allows your clients to initiate questions directly to you from their portal.
When responding to a request, the Accounting AI will help make sure all the necessary info is included, which aims to reduce time spent waiting on lengthy back and forth conversations.
Learn more about requests.
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