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Intuit

Get help if you can't sign in to your account

Find out what to do if you can't sign in to your account.

If you’re having trouble signing in to your account, we’re here to help you get in. Here’s some common sign in issues and how to fix them.

  1. From the sign in page, select I forgot my user ID or Password.
  2. Enter your phone number or email address, then select Continue.
  3. Follow the on-screen instructions. If you used your email address to verify your account, you'll receive an email with your user ID.

Note: If you don’t see an email from us within an hour, check your spam or junk folder. If you still don’t have the email, you’ll need to request your user ID again. If you don’t have access to the email you used when you created your account, you can request to change it.

  1. From the sign in page, select I forgot my user ID or Password.
  2. Enter your phone number, email address, or user ID, then select Continue.
  3. Follow the on-screen instructions. If you used your email address to verify your account, you'll receive an email with a password reset link.

Note: The password reset link is active for 24 hours.

Your old password could still be saved in your internet browser. Try to enter your password manually, if you still can’t sign in you’ll need to clear the data so you can use your new password. Once you’ve done this, close your browser and reopen it.

This happens because your browser might be automatically filling in your old password or user ID.

  1. From the sign in page, select I forgot my user ID or Password.
  2. Once you reset your password and can get into your account select My Account, then select Account Settings.
  3. Select Profile and verify your user ID.

If you’re asked for a confirmation code after you sign in:

  1. Select how you’d like to receive your confirmation code, then select Continue.
  2. If you can’t access the email account or phone number listed, select the option Confirm my account a different way.
  3. Retrieve the confirmation code.
  4. Enter the confirmation code, then select Continue.

If you can’t verify your account by having a code emailed to your registered email address, you can request to change it.

  1. From the sign in page, select the Don't have an Intuit login? link.
  2. Select your name from the list of contacts, and select Continue.
  3. Enter your email address and phone number.
    1. If an account/login has been created with your email address, you can’t create another with the same email address. You can either retrieve your user ID or reset your password.
    2. If you get a message that the email address and phone number don't match, contact us to update your info.
  4. Enter your account info, then select Continue.

If you have a user ID with your invitation, it should ask you to sign in. If not, you’ll have a link to create one with the email address the invite was sent to. After you create a user ID, you’ll be able to sign in.

The Customer Account Management Portal (CAMPs) uses the email address you registered your product with. This might be different from what you use to sign in to your company file.

If the email you used to register your product wasn't already connected with an Intuit account, an account was automatically created for you. So you might need to claim that account if you've never signed in. Or you might need to merge accounts if you have multiple.

Here's what to do:

  1. From the sign in page, select I forgot my user ID or Password.
  2. Enter your phone number, email address, or user ID, then select Continue.
  3. Follow the on-screen instructions. If you used your email address to verify your account, you'll receive an email with a password reset link.
  4. If that doesn’t help, go back to camps.intuit.com and select Claim Account then follow the on-screen instructions.

If you still need help, see Get help signing in to CAMPs.

If you’re still unable to access your account, contact us for support.

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