Will I get a refund?
You'll get a credit on your new plan based on the unused portion of your old plan.
What is the benefit of opting for annual billing?
You will get a 10% discount compared with monthly billing.
I am billed annually. Can I switch to monthly billing?
Yes. You will automatically be refunded the annual amount remaining. You will move to the full price and no longer receive the discounted price.
Can I renew a cancelled or terminated annual subscription as a monthly subscription?
No. If you want to renew a cancelled or terminated annual subscription as a monthly subscription, you must first renew it as annual, then switch to a monthly subscription.
Will I be auto-billed at the end of the annual plan?
Yes. You will be auto-charged at the renewal date and you will keep the 10% discount.
Will I get a reminder before the new annual auto-charge?
Yes. There is currently an automated email one month prior to remind you of the upcoming billing.
What happens if I cancel before the subscription end date?
We will cancel the auto-renew, and you will have access to your account until the subscription end date.
Can I opt for annual billing when creating my QuickBooks account?
It is not yet possible to choose annual billing when creating an account. You will need to start with monthly billing when you sign up, and then change to annual billing by following the steps in this article.
I am billed annually. Can I upgrade or downgrade?
Yes, and your fees will be adjusted to the new full listed price. Your billing date will not change.
What happens if I want to transfer my billing to my accountant?
You can easily transfer your billing following this article. You will get a pro-rated refund for the remaining period and your accountant will pay the accountant's price.