cancel
Showing results for 
Search instead for 
Did you mean: 
Intuit

What to do about a declined payment to QuickBooks Time

There is a wide variety of reasons that may cause PayPal, a credit card, or a debit card payment to be declined. If you receive an email from QuickBooks Time stating that your payment method has failed, please try the following:

  • For debit cards: Contact your banking institution.
  • For credit cards: Contact the company that issued the card (for example, American Express).
  • Add a different card to your QuickBooks Time payment account. See How to Change Your Payment Method.
  • For PayPal: Contact PayPal and/or the banking institution that is linked to PayPal.
  • Contact QuickBooks Time Support or Australia QuickBooks Time Support. We're happy to help you troubleshoot the issue.

Note: We will attempt to run the payment every three days. After 21 days, your account will be frozen. To reactivate your account, see How to Change Your Payment Method above.

Was this helpful?

You must sign in to vote, reply, or post