What are the new payroll price changes?
Starting 1 April, you will need to pay an additional cost of $5.00/month for every employee you pay, plus $10.00/month for Advanced Payroll.
When does the new payroll pricing take effect?
The new payroll pricing takes effect from 1 April 2021. There are no changes to how you currently use payroll.
Why is this change happening?
This change will allow us to continue to invest in new features that will mean less admin for you and your clients. Recent updates include QuickBooks Cash Flow, receipt capture and jobkeeper payroll updates. For a full list of updates please view our product roadmap.
How many pay runs are included in fees for each employee paid?
There are unlimited payruns per employee paid each month.
When will I get my first bill?
You will receive your last bill from KeyPay in February. You will receive your first QuickBooks invoices which include KeyPay fees from 1 April 2021 depending on your billing date.
How will the change in billing work?
Your QuickBooks bill for unique employees paid per month will be paid retrospectively based on how many employees you paid in the last month, while the Advanced Payroll monthly fee will be billed in advance for the next month ahead.
For Standard Payroll, on any given bill you will be charged for the number of unique employees paid by your client.
For Advanced Payroll, on any given bill you will be charged for the subscription monthly fee for the next month and also charged for the number of unique employees paid in the last month.
Will I still receive KeyPay bills?
If you previously received KeyPay bills soon, you’ll receive one bill every month that includes both your QuickBooks subscription fee and your payroll usage fees. No more KeyPay bills or KeyPay payments—just one simple bill from QuickBooks.
Can I change my QuickBooks plan?
Yes, you can downgrade or upgrade your wholesale subscription at any time. Simply visit the Billing and Subscription section of your account to view or change your current plan. Learn how to change your subscription here.
Any change to your plan will result in the loss of any promotional offers and discounts you currently enjoy, from the change date.