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Level 1

Anyone having problems with customers unable to open invoices from email?

1 Comment 1
QuickBooks Team

Anyone having problems with customers unable to open invoices from email?

Hi there, briankenney62.


At this time, we haven't received any reports from other users about customers being unable to open invoices from their email. May I ask if your customer encounter error messages when trying to open the invoices they received? I appreciate any details so I can present accurate information.


In the meantime, I suggest advising your customer to access the invoice received via a private or incognito window to check if this is a browser-related issue.


You can use either of these keyboard shortcuts:


  • For Google Chrome browser: Ctrl + Shift + N
  • For Mozilla Firefox browser: Ctrl + Shift + P
  • For Safari browser: Command + Option + P


If it works, then the main browser may have too much historical data from previously visited websites that cause this kind of behavior. That said, your customer needs to go back to the regular browser and clear the cache to delete those temporarily stored files and browsing history. They can also use other supported, up-to-date browsers as an alternative.


Please refer to this article to see steps on how you can record single and partial invoice payments in QuickBooks: Record invoice payments in QuickBooks Online.


Let me know how it goes and leave a reply below if you have further questions. I'm always here to help. Stay inside and take care always!