Welcome to the Community, stephaniemangan8!
Let's check your subscription status through the settings page of QuickBooks Online. Here's how:
if it showed cancel, you'll have to enter your payment information to reactivate your QuickBooks Online account.
If the issue persist, I would recommend contacting our Customer Care team to further check your account in a secure form.
Feel free to reply to this post if you have further concerns. I will get back to you as soon as possible.
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