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educeelectrical
Level 1

Hello, I'm having trouble with my invoices on fergus don't seem to be receiving payment confirmation thus not reconciling on the fergus software. it is integrated.

 
2 Comments 2
JamaicaA
QuickBooks Team

Hello, I'm having trouble with my invoices on fergus don't seem to be receiving payment confirmation thus not reconciling on the fergus software. it is integrated.

Welcome to the Community forum, @educeelectrical. I want to make sure you'll get notified when your customer pays.

 

Although I'd love to look further into this for you, I recommend contacting your third-party provider, Fergus' Support Team, for help with payment confirmation. This way, they can check the setup and syncing process.

 

We also have an informative guide about adding Intuit service email addresses to your email provider: Receive important email messages from Intuit.

 

You may also consider tailoring your sales layout according to your preferences. See this article for instructions: Customise invoices, quotes, and sales receipts in QuickBooks Online.

 

I've got your back in case you have additional QuickBooks-related concerns. I'll be happy to help you again. Take care.

educeelectrical
Level 1

Hello, I'm having trouble with my invoices on fergus don't seem to be receiving payment confirmation thus not reconciling on the fergus software. it is integrated.

Hi and thank you for your reply JamaicaA

The team at Fergus are  working on the problem, but I thought I would reach out to the community in Quickbooks to see if there was something this end that perhaps I might be doing wrong. you see I receive most invoice payments for multiple invoices so I have to create a  payment grouping the invoices together. then I match that with the deposited monies imported in from the bank feed. from doing this I feel its not reconciling back to Fergus. I don't know. i'm just spitballing. we will see what they come back with.