Let's try a few basic troubleshooting steps for this, coolsparkare.
You can reset the app. It optimizes your QuickBooks experience.
Another option that helps you sort this out is to uninstall and reinstall the app.
If your getting the same results, I suggest contacting our QuickBooks Support Team. Please see the steps below:
They will investigate what's causing the issue and fix it for you.
Please let me know how the steps go. I'll be around.