Let's try a few basic troubleshooting steps for this, coolsparkare.
You can reset the app. It optimizes your QuickBooks experience.
- In your QBO, click Help at the Top.
- Then, select Reset App Data.
Another option that helps you sort this out is to uninstall and reinstall the app.
If your getting the same results, I suggest contacting our QuickBooks Support Team. Please see the steps below:
- Click Help (?).
- Click Contact us.
- Enter a short description of your concern.
- Then, click Let's Talk.
- Click Get a callback.
- Enter your contact information.
- Select Call me.
They will investigate what's causing the issue and fix it for you.
Please let me know how the steps go. I'll be around.