Hello @wes32. The stored files in your browser can cause unexpected behavior or failures in QuickBooks Online. Thus, let's perform troubleshooting steps so you can preview your invoices properly.
Your cache saves the files from many websites you visit, so you can quickly load the pages the following time which can affect the browsing speed if it retains too much data.
To isolate the issue, you should sign in to your QuickBooks Online (QBO) account using a private window. This removes cookies and browser history to prevent online tracking and ensure a clean browsing session, making it easier to navigate any websites and troubleshoot errors.
For your reference, you can use the following shortcut keys:
Google Chrome: Ctrl + Shift + N
Mozilla Firefox: Ctrl + Shift + P
Safari: Command + Shift + N
Microsoft Edge: Ctrl + Shift + P
When everything works fine, it's important to ensure no more issues. If you encounter further difficulties, I recommend clearing your browser's cache, as this may resolve the problem.
Cached files and outdated data can sometimes impede the proper loading of a webpage. Furthermore, certain browsers have settings that can prompt the automatic reloading of pages.
You can also try using a different supported browser as an alternative.
Lastly, here is an article for your reference in tracking payments you received: Record invoice payments in QuickBooks Online.
It was a pleasure guiding you. I'm eager to see you back in the Community whenever you need help managing invoices in QuickBooks. Don’t hesitate to reach out. Have a fantastic day!
