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user07610
Level 1

How can I get a Tax Invoice from Quickbooks? It does not appear to be in the "Billing

This is referring to a tax invoice from Intuit, for subscribing to their services.
3 Comments 3
Charies_M
Moderator

How can I get a Tax Invoice from Quickbooks? It does not appear to be in the "Billing

Welcome to the Community, user07610.

 

You'll receive an invoice from Intuit for your subscription to the email address you used to sign up with. 

 

If you're referring to the order details for your QBO subscription, you can view your order history by logging into the My Account page.

 

To get a copy of the invoice from your subscription, you'll want to review your payment history by following the steps below:

  1. Click on the Gear icon.
  2. Select Account and Settings.
  3. Choose the Billing & Subscription tab. 
  4. In the QuickBooks section, click on View payment history
  5. On the Payment History page, select a date range and then click on the printer icon to print.

Moving forward, to make sure you'll receive invoices via email, I'd suggest contacting our phone support so they can check why you're not receiving any monthly receipts. They have direct access to your account and update the email address on file for you. 

 

You can check out this article for our most updated contact information: Support hours and types.

 

You might also want to visit our QuickBooks Online learning guides for tutorials and webinars about the product.

 

I'm just a post away if you have other questions or concerns. We're always here to lend a hand. Thanks for posting and I wish you have a lovely day ahead.

user07610
Level 1

How can I get a Tax Invoice from Quickbooks? It does not appear to be in the "Billing

Thanks for the quick response, but that is exactly where I have been looking, and the option does not exist.

 

Gear Icon > Billing & Subscriptions > The only options are then "upgrade your plan", "cancel subscription", or edit payment method. There is no "View Payment History" Option.

 

I've also received no email, but have certainly had the last payment go through successfully.

 

I guess I'll have to contact Intuit Support if this is not how it is supposed to be?

CharleneMae_F
QuickBooks Team

How can I get a Tax Invoice from Quickbooks? It does not appear to be in the "Billing

It's my priority to ensure you're able to view your QuickBooks receipts, user07610.

 

Unexpected behaviors in QuickBooks Online are sometimes caused by a browser-related issue. The stored cache can affect the performance of the program.

 

To fix this, I'd suggest logging in to your QuickBooks Online account via a private window. This doesn't use the existing cache files, which makes it a good place to determine if there's an issue with the browser.  

 

Here are the keyboard shortcuts: 

 

  • Safari: Command + Shift + N 
  • Google Chrome: CTRL + Shift + N
  • Mozilla Firefox or Microsoft Edge: CTRL + Shift + P 

 

Once signed, I'd suggest following the steps shared by my colleague. If you're able to view the receipts, let's clear the browser's cache. This removes its stored files to ensure the program performs efficiently.

 

You can also access your account using other supported browsers. They'll provide the best and most secure experience with QuickBooks. 

 

If none of these fixes the problem, I'd recommend contacting our QuickBooks Support Team. They're equipped with tools to ensure you're able to view the receipts.

 

Here's how:

 

  1. Click the (?) Help icon in the upper right-hand corner of the Dashboard.
  2. Select Talk to a Human.
  3. Enter a short description of your concern and press Enter.
  4. Click I still need a human.
  5. Select Contact Us to connect with our live support.
  6. Choose Get a callback.
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Additionally, I've added these articles that'll help you manage your QuickBooks Online account and subscription:

 

 

I'm only a few clicks away if you need assistance with your other QuickBooks tasks, user07610. It's always my pleasure to help you out again.