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thedeucefacta-gm
Level 1

How come when I create a rule for a transfer between acc the receiving acc doesn't recognise/match the transfer even though the sending acc has run and approved the rule?

It seems I still have to manually go and match the transfer in the receiving account.
1 Comment 1
JoanaC
QuickBooks Team

How come when I create a rule for a transfer between acc the receiving acc doesn't recognise/match the transfer even though the sending acc has run and approved the rule?

I would gladly explain why your bank's rules may not apply, Thedeuce.

 

If your bank rules are not being applied, it could be due to using a rule based on bank text instead of description, or vice versa. To clarify the difference:

  • The bank text is the exact information QuickBooks receives from the bank. It's the transaction you see listed in your bank statement.
  • The description is a simplified version of the bank text to make it easier to understand. For example, QuickBooks might simplify bank text by providing the supplier name.

 

We can review your bank rules and ensure they are set up properly for your sending and receiving account. Here's how:

 

1. Go to Transactions.

2. Select Rules, and then click Edit.

3. Ensure that the rules and criteria are matched with your sending and receiving account.

4. Click Save.

 

As a workaround, we can manually match the transfer in your receiving account, or we can create another bank rule in your  receiving account. 

 

To help you categorize transactions, refer to this article: Find, Categorize, and Edit Transactions in QuickBooks Online.

 

If you still have questions about your bank transactions, the Community is available 24/7 to help you out. Have a great day ahead.