I'm here to help, slmbusinesssolut.
I appreciate the details you’ve provided and the steps you’ve done so far. Aside from the steps taken, I have something here for you that we can try.
Let’s verify if the ABN number was entered in the Customer's Details page.
Once done, please follow these steps below to show your customer's ABN number on your invoice:
Once done, try to open an invoice and select the correct template. Click on Print or Preview and check if the customer ABN is now visible.
If performing the steps above doesn’t fix this, I suggest creating a creating a new invoice template and check if the same thing happens.
If the issue continues, it would be best to contact our phone support team. I'm confident that one of our QuickBooks phone agents will be able to get this taken care of.
You can find our QuickBooks Online support number here:
If there is anything else I can do for you, please don’t hesitate to let me know. Thank you.
Hi murray c,
Our Intuit Developer Team will be able to assist you further with finding the proper field name for ABN.
Assuming you have an Intuit Developer Account, access the following link to ask a question in the QuickBooks Online Developer Community: https://help.developer.intuit.com/s/topic/0TOG0000000kF9JOAU/quickbooks-online
I found this detail from the developer forum:
This was another person (probably from Australia) trying to do exactly the same thing and it wasn't possible.
THAT REQUEST WAS MADE 4 YEARS AGO !
Clearly you don't think the ABN number is important enough for Australian customers. Perhaps we should just use MYOB instead !