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Level 1

How do we get customer ABN number to show up on invoices

I have followed the instructions and the customer ABN number does not display on my invoices

6 Comments
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QuickBooks Team

How do we get customer ABN number to show up on invoices

I'm here to help, slmbusinesssolut.

I appreciate the details you’ve provided and the steps you’ve done so far. Aside from the steps taken, I have something here for you that we can try. 

Let’s verify if the ABN number was entered in the Customer's Details page.

  1. Click Sales/Invoicing tab (whatever you see on your end) and then click Customers.
  2. Click on the Customer’s name you wish to see the ABN.
  3. Click on the Customer Details tab and click Edit.
  4. Verify if an ABN number was entered in the Tax reg. no. field under the Tax info tab.
  5. If there is none, then let’s go ahead and enter the ABN number and click Save.

Once done, please follow these steps below to show your customer's ABN number on your invoice:

  1. Click the Gear icon and select Custom Form Styles.
  2. Select Edit on the Master Invoice (or the invoice template you frequently use).
  3. Click the Content tab and then click the top box of the preview page.
  4. Underneath the Header, ticked the box for Australian business number.
  5. Scroll down and ticked the box beside Customer ABN under the Display sub-menu.
  6. Click Save.

Once done, try to open an invoice and select the correct template. Click on Print or Preview and check if the customer ABN is now visible.

If performing the steps above doesn’t fix this, I suggest creating a creating a new invoice template and check if the same thing happens.

If the issue continues, it would be best to contact our phone support team. I'm confident that one of our QuickBooks phone agents will be able to get this taken care of.

You can find our QuickBooks Online support number here:

  1. Go to https://help.quickbooks.intuit.com/en_AU/contact.
  2. If asked, choose QuickBooks Online.
  3. Choose a topic.
  4. Click on the Get Phone Number button (Send Email or Start a Chat depending on what you see).

If there is anything else I can do for you, please don’t hesitate to let me know. Thank you.

Highlighted
Level 1

How do we get customer ABN number to show up on invoices

I can't save, the button doesn't do anything when i enter the ABN into the tax reg no field, can you help?


Highlighted
QuickBooks Team

How do we get customer ABN number to show up on invoices

Hi bitesociety, can you try using an incognito/private window to save your ABN? Failing that, can you please flick through your company ID? 

Highlighted
Level 1

How do we get customer ABN number to show up on invoices

Hello

 

Further regarding the ABN, I'm using the PHP-SDK / API to update the ABN on a customer record, can you tell me what is the field name I should be referencing in the customer properties list?

 

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QuickBooks Team

How do we get customer ABN number to show up on invoices

Hi murray c,

 

Our Intuit Developer Team will be able to assist you further with finding the proper field name for ABN.

 

Assuming you have an Intuit Developer Account, access the following link to ask a question in the QuickBooks Online Developer Community: https://help.developer.intuit.com/s/topic/0TOG0000000kF9JOAU/quickbooks-online

 

Bonny

Highlighted
Level 1

How do we get customer ABN number to show up on invoices

I found this detail from the developer forum:

https://help.developer.intuit.com/s/question/0D5G000004Dk70PKAR/hi-is-there-any-api-which-will-allow...

 

This was another person (probably from Australia) trying to do exactly the same thing and it wasn't possible.  

THAT REQUEST WAS MADE 4 YEARS AGO !

 

Clearly you don't think the ABN number is important enough for Australian customers.  Perhaps we should just use MYOB instead !