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Fix a payment applied to the wrong invoice in QuickBooks Online
by Intuit•2• Updated about 3 hours ago
If you received a payment against the wrong invoice and now want to apply it to the correct one, create a journal entry, then apply the payment to the correct invoice.
Step 1: Create a journal entry
Follow the steps to create a journal entry.
On the first line, enter the following:
- Account: Accounts Receivable
- Debits: amount of payment to transfer
- Name: name of the customer you’re transferring payment from
On the second line:
- Account: Accounts Receivable
- Credits: amount of payment to transfer
- Name: name of the customer you’re transferring payment to
Select Save and close.
Step 2: Apply the payment to the correct invoice
- Select + New.
- Select Receive payment.
- Select the name of the customer.
- In the Credits section, make sure the journal entry number and open balance amount are listed and ticked.
- Select Save and close.
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