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cbeeson87-hotmai
Level 1

I accidently deleted an invoice thinking it was a duplicate, can I get it back at all,

 
2 Comments 2
CharleneMaeF
QuickBooks Team

I accidently deleted an invoice thinking it was a duplicate, can I get it back at all,

I understand that things can happen beyond our control, cbeeson87-hotmai. I'm here to help you get this sorted out.

 

To restore the deleted invoice in QuickBooks Online, I'd suggest re-entering it. You can use the Audit Log feature to recover the details of the transaction. 

 

Here's how:

 

  1. Go to the Gear icon and then select Audit Log.
  2. Click the Filter drop-down menu.
  3. Set the correct date range.
  4. Under Events, choose Show only these events.
  5. Place a checkmark in the Transactions box.
  6. On the Show drop-down menu, select the Deleted/Voided Transactions.
  7. Click Apply.

 

Once you view the details, you can now recreate the invoice.

 

After creating the transaction, you can track the payment once you receive the fund. This ensures your record is accurate.

 

Please come back and keep us posted on your progress in recreating your invoice, cbeeson87-hotmai. I'm determined to get this resolved.

cbeeson87-hotmai
Level 1

I accidently deleted an invoice thinking it was a duplicate, can I get it back at all,

Sorry I thought I had replied.

I was able to retrieve the details as you explained. I did need to go on the computer as there doesn't seem to be as many options in the phone app. 

Thank you again so much for the help 😇