I am struggling on how to get the ATO to recognise October job keepers and tiers payments.
Sorry to hear you are encountering errors with submitting Job Keeper info to the ATO. If it helps I have linked below three separate articles from our payroll website to help create a checklist for submitting this info to the ATO.
Processing Job Keeper Payments in pay run : This article explains how to use our Job Keeper Payment functionality in the pay run. Furthermore goes into the details of when and how to apply the Job Keeper tiers to the pay run's to ensure the employee's are correctly notified to the ATO.
Managing the Job Keeper Payments: For FAQ's and an understanding on how Job Keeper payments are recognised in your your business monthly declaration, and how you should be approaching each deadline. This article is useful in breaking down how your processing of JobKeeper payments.
How to fix JobKeeper payment errors/settings: If you find that the ATO is not receiving the data from your pay run, this article will provide guidance and direction in how to correct JobKeeper errors made either in the pay run or the pay category setting configuration in regards to TOP-UPS and FN Start dates.
If you find you are setting up your pay run and have checked these guides, it would best to reach out to our support team by clicking here to check the details of the pay runs you have set up.