I cancelled an overdue super batch as was past the due date and the payment would be returned. But now I can't create a new one, what am I doing wrong?

Hi bestassetbookkee,

Thanks for coming to us with your enquiry.

Here are some steps on how to create a new super payment:

1. Select Employees from the left-hand menu
2. Select the Reports tab then select Super Payments (listed under Payroll)
3. Select New Super Payment Batch
4. Select the appropriate filters (e.g. Date Range, Pay Schedule, etc) then select Filter
5. Select Create Batch
6. Select Submit
7. Select your Payment Method
   • If you select Direct Debit you’ll be prompted to select a Bank Account and Refund Bank Account (where undelivered super amounts are returned to).
   • If you select EFT or BPAY, Payment Details will appear on the screen along with payment instructions. These instructions will also be emailed to the payroll admin.

I'm not sure if you've followed these steps already but please reach back out to us if this doesn't work.

For some more insights on processing super payments, there is a great article you can access here

Hope this helps.

Kristian. 

Hi Kristian

When I went back into it after half an hour, all the employees were there. Also the batch said cancelled, where it wasn't before. 

Thanks for your assistance

Regards

Dawn