I have a few Invoices showing as deposited, however the transactions are not assigned to that invoice, and are still in the Bank transaction area waiting to be assigned

Hello there, Lisadunn.

I understand your concern about the unassigned transactions and missing invoices. Rest assured, I'm here to help you take a closer look at the transactions and find a solution to ensure everything is accurately recorded and accounted for. 

We need to link the deposit to the invoices. This keeps your records accurate and helps avoid errors when it's time to reconcile your accounts.

Before we proceed, could you please clarify the part where you mentioned that you are unable to assign them to the invoices because they are no longer available? Which part are they missing?

If the transactions were not visible on the Banking page, particularly in the For Review tab, you may have already added them. In that case, we can review the Categorized tab and undo those transactions if necessary.

After completing the previous step, generate a bank deposit that affects accounts receivable, and then apply it to the invoice to link those transactions. For detailed steps, please utilize this article: Link a bank deposit to an invoice in QuickBooks Online.

Lastly, I'm sharing this article to help match the created deposit in the banking feeds: Find and categorize transactions in QuickBooks.

Keep me posted if you have additional queries about handling your invoices in QBO. I'll be around to assist you all the way.

Hi Rubielyn

Thanks for looking into my issue.

The transactions are visible on the Banking page under the For Review tab, but when I click Review I cannot locate the invoice to link it to under the Match Transaction section.

Thanks for getting back to us, lisadunn.

There are several possible reasons why you may not see the invoice to match the deposit:

• The invoice is already matched to another downloaded transaction.
•  It was entered from a different bank account.
• The deposit and the invoice may not have matching amounts.
• The invoice may not have been recorded in the program.

You can open the payment, expand the transaction, and use the Find Match option to search for the transactions.

Here's how:

1. In the For Review tab, select a transaction.
2. Choose Find Match.
3. Search and look for the open invoice.
4. You can use filters or search to locate transactions. Remember to use a dollar sign or decimal point when searching for dollar amounts.

If you still can't find the invoices, review the transactions to ensure they are not reconciled or cleared.

If the issue persists, we can perform basic troubleshooting by clearing accumulated historical data, such as cached files from visited websites, which can help resolve the issue.

First, let's try accessing your account through an incognito window to rule out the possibility of a webpage issue. You can refer to these shortcut keys to open an incognito window in all supported browsers:

• Chrome: Ctrl + Shift + N
• Firefox: Ctrl + Shift + P
• Safari: Command + Shift + N

Once done, match the invoice again. If it works, switch back to your regular browser. Then, clear its cache. This way, you can access QuickBooks with a clean slate. You can also use a different supported one.

Here are some resources that will help you in managing your bank feeds:

• Tips for Working in QuickBooks Bank Feeds: Matching Transactions
• Categorise and match online bank transactions​​​​​​​

Let me know how it goes by leaving a reply below or if you have additional questions about matching transactions. I'd be happy to help.

Hey Maybelle

Thanks for your reply.

- I've tried using the Find Match option in the For Review for these Transactions, and turned off the Suggested Matches button, but the invoices are still not showing.

- I've accessed my Quickbooks account through an incognito window, but the invoices are till not showing.  

How do I review the transactions to make sure the invoices are not reconciled or cleared?

Hello there, Lisadunn.

I acknowledge and value your efforts to locate the invoices and allocate them to the deposit. I'm here to assist you on how to find the entries and check the status (reconciled or cleared). Allow me to guide you in the right direction to accomplish this task.

Apart from the solution provided by my colleagues, you can only link the deposit to an unpaid invoice. This is the reason why the sales entries are not visible on the Match transactions page.

You'll have to match the deposit to the downloaded transaction instead of the invoice. This is to clear the entries and a smooth reconciliation process.

Regarding your other concern, let's navigate to the Chart of Accounts page and choose Run Report for the bank account associated with your downloaded data. This will help verify if the payment has been cleared or reconciled.

Here's how:

1. In your company, head to the Transactions menu on the left panel and choose Chart of accounts. 
2. From the list, select the account you're working on and click the Account history drop-down to choose Run report. 
3. Click the Report period drop-down and set the correct date range.
4. Check the header and make sure you'll see CLR. 
5. Otherwise, click the small gear icon and tick the CLR box.
6. From there, you'll see the status of the entries (C or R).

To save some time in the future, you can also set up bank rules to categorise online banking transactions in QuickBooks Online. I've gathered a collection of resources that can support you with your upcoming tasks. Take a look at these links, which include topics like managing deposits and troubleshooting bank errors, to name a few:

• Troubleshoot unknown bank and transaction errors
• Find help with bank feeds and reconciling accounts

Should you need any further assistance in finding your invoices, matching them to the deposit, or any other banking-related activities, please don't hesitate to leave a comment below. I am always available to lend a helping hand, Lisadunn. Have a great day ahead!

Hi Rasa-LilaM!

How do I match the deposits to the downloaded transactions instead of the invoice?

Hello there, lisadunn.

We can go to the Banking page to match the deposit to the downloaded transaction. I'll guide you on how to do it:

1. Go to the Transactions menu.
2. Click Bank Transactions.
3. Select the deposit in the For Review tab.
4. Tap Find match.
5. Choose the transaction that you want to match.
6. Hit Save.

It's also possible that the deposits link to invoices deposited to different accounts. To match them accurately, I suggest contacting our Customer Support Team. This way, they can pull up your account securely and check the cause of the problem.

Here's how:

1. Go to the (?) Help icon.
2. Select Talk to a Human.
3. Enter a short description of your concern and press Enter.
4. Click on I still need a human.
5. Tap Contact Us to connect with our live support.
6. Choose to Get a callback.
   

You might find the following articles helpful about adding and matching transactions in QBO: 

• Download, match, and categorize your bank transactions
• Reconcile an account

Keep me posted if you have any other questions about matching transactions in QuickBooks. I'll make sure to get back to you as soon as I can.