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rod_smith
Level 1

I’m having trouble with the mobile app updating and displaying new invoices that have been added by a computer.

 
1 Comment
FritzF
Moderator

I’m having trouble with the mobile app updating and displaying new invoices that have been added by a computer.

Thanks for reaching out to the Community, @rod_smith.

 

Let's perform some troubleshooting steps to isolate the problem with the mobile app. This way, we can clear the app’s cache to fix any errors in the system.

 

Please refer to these steps on how:

 

1. Change the data connection on your phone.

  • If you're using WiFi, turn it off and use cellular data.
  • If connected to cellular data, connect to WiFi.

2. Close and restart the App.

3. Clear App Data. There are two places to clear app data and remove cached data:

  • For Android - From your phone's settings, select Apps (varies by device). Choose the QuickBooks app from the list and select Storage. Select clear data.
  • For iOS - From your phone's settings, select Settings, then General and iPhone Storage. Select an app that's taking up a lot of space. To free up the storage without deleting the documents and data for the app, select the Offload App.

4. Power down and restart the phone.

5. Uninstall and reinstall the app.

 

Once done, sign in to your QuickBooks Online (QBO) account again to double-check. Just in case, I'll add this article for future reference: Invoicing in the Mobile app.

 

Please let me know if you have any other issues or concerns in the comment section below. I'm always here to help. Have a great day!