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Level 1

I paid an invoice twice. What do I allocate the duplicate payment as? The vendor refunded us the money. How do I allocate this money also?

 
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Best answer 03-12-2019

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Level 15

I paid an invoice twice. What do I allocate the duplicate payment as? The vendor refunded us the money. How do I allocate this money also?

IF you entered the duplicate payment already and made it payable to the vendor, then you have a vendor credit on the books, in that case .. deposit the refund and use accounts payable/vendor name as the source (from) account for the deposit.  Then go to pay bills, select the bill the deposit made, and apply the vendor credit, save

IF you have not entered the duplicate payment yet, enter it and use an other expense account (leave the pay to blank), then enter the deposit and use the same other expense account as the source account for the deposit (do not select the vendor name)

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Level 15

I paid an invoice twice. What do I allocate the duplicate payment as? The vendor refunded us the money. How do I allocate this money also?

IF you entered the duplicate payment already and made it payable to the vendor, then you have a vendor credit on the books, in that case .. deposit the refund and use accounts payable/vendor name as the source (from) account for the deposit.  Then go to pay bills, select the bill the deposit made, and apply the vendor credit, save

IF you have not entered the duplicate payment yet, enter it and use an other expense account (leave the pay to blank), then enter the deposit and use the same other expense account as the source account for the deposit (do not select the vendor name)

View solution in original post

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Level 1

I paid an invoice twice. What do I allocate the duplicate payment as? The vendor refunded us the money. How do I allocate this money also?


@Rustler wrote:

IF you entered the duplicate payment already and made it payable to the vendor, then you have a vendor credit on the books, in that case .. deposit the refund and use accounts payable/vendor name as the source (from) account for the deposit.  Then go to pay bills, select the bill the deposit made, and apply the vendor credit, save

IF you have not entered the duplicate payment yet, enter it and use an other expense account (leave the pay to blank), then enter the deposit and use the same other expense account as the source account for the deposit (do not select the vendor name)


 

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Moderator

I paid an invoice twice. What do I allocate the duplicate payment as? The vendor refunded us the money. How do I allocate this money also?

Hello there, Leon72.

 

Thanks for joining this thread. Allow me to bring some more clarifications on how to handle duplicate payments from invoices and refunds in QuickBooks Online (QBO).

 

The date as to when the bill was entered and refunded doesn't matter for the bills or credits will automatically closed once the payment is applied.

 

You can still continue to follow Rustler's recommendation which is to create a deposit using Accounts Payable as the Deposit to account. Then, enter Pay Bills to apply the over payment or vendor credit to the deposit made.

 

Below are some resources that you can refer to in creating deposits and using Pay Bills in QBO:

Reach out to me directly if you have additional questions about the process. I'll be around to assist you further. Have a great rest of your day.