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liz116
Level 1

I realised an error in an invoice after I sent it to the client. I then voided the invoice but does the client know its cancelled as I want to now send the correct one?

And don't want them having 2 invoices. In future, if it happens again what is the best way of cancelling an invoice my side and client side?
3 Comments 3
AileneA
QuickBooks Team

I realised an error in an invoice after I sent it to the client. I then voided the invoice but does the client know its cancelled as I want to now send the correct one?

Hello, liz116. 

 

When you enter an invoice with incorrect information and want to cancel it, you can simply delete or void it to completely erase it from your books.

 

Once you cancel it, your customer will be notified that the invoice is being canceled. 

 

Also, a canceled invoice does not show up in your invoice liability reports. 
 

I'm adding this article for more guidance: Void or delete transactions in QuickBooks Online

 

If you want to recreate the invoice, feel free to check out this article for the detailed steps and information: Create invoices in QuickBooks Online

 

Please do let us know if you still have concerns with managing your invoices in the program. We’ll be here to help you always. 

liz116
Level 1

I realised an error in an invoice after I sent it to the client. I then voided the invoice but does the client know its cancelled as I want to now send the correct one?

Thanks, however that's not exactly what I asked.

 

Now I have voided the invoice it has disappeared. Has the client been notified that I voided it? How do I cancel the invoice they have received so I can send a new one? 

JonpriL
Moderator

I realised an error in an invoice after I sent it to the client. I then voided the invoice but does the client know its cancelled as I want to now send the correct one?

Hi there, @liz116.

 

I'm here to help share insights about your invoices in QuickBooks Online so you can send a new one to your client.

 

Yes, the payment link included as you send invoices to your client will notify them once the sale has been voided. This is to let them know you have made the changes to the sales invoices they have received.

 

Now that the invoice has been canceled, you may start creating and sending a new one with the correct sales info. Kindly read and use this article to learn more about invoices: How to Create and Send Invoices in QuickBooks Online?

 

I'm also adding this reference with the steps in creating a document for your customers showing what is due for a certain number of days: Create and Send Statements in QuickBooks Online. This way, you can remind them and let them prepare the needed payment for your invoices.

 

I've got you covered if you have questions about QuickBooks invoicing. Don't forget to include my name, @JonpriL, in your reply in the comments below so that I can get back here and lend a hand. Take care always and stay safe!