Invoice template and amounts being exclusive of gst

Thanks for coming to the Community for help, @genjen1961.

The default tax code selected by your client may be exclusive of GST. You may need to verify this on the Advanced settings tab of your client's company settings.

Let me show you how:

1. Go to the Gear Icon and select Account and Settings.
2. Choose Advanced on the left-side panel.
3. Click the Accounting section and change the Default tax rate selection.
4. Select the Inclusive of Tax and click Save and Done.

Keep me posted with the results. I want to ensure you'll be able to upload the invoice template showing the rate and amounts as GST inclusive.

I'm always here to help if you have other questions. Have a good one.

Good morning, yep default rate is set to inclusive.

Good morning, genjen1961.

Thanks for making sure that it's set to inclusive. 

Let's toggle the tax rate selection when creating the invoice. On the invoice page, enter all the details needed including the products and amount. Select the Exclusive of Tax in the Amounts are drop-down. Then, let's save it and change it back to Inclusive of Tax. Let's also make sure to select the correct tax type.

Let's verify if this is a result of a browser issue if this behavior persist. We can create the invoice using an incognito window. From there, check if it's calculating correctly.

We can also clear the cache. These are small files stored by your browser that can cause errors. Additionally, try to create the invoice using another browser. This helps to check if the current browser you're using has issues.

Comment again if you need more help. Have a great day!

I have uploaded it to another client and it worked - that client is Simple Start.

Just tried changing the settings and that didnt work.  Have also been trying it under Firefox, again same problem. 

So frustrating.  Am going to try it in another Plus client.

just tried it in another Plus client and it worked perfectly.

Hi genjen1961-

In order to solve this issue, I recommend reaching out to our Customer Support team. Our team can better assist you directly to resolve the rates presenting as exclusive of GST. You can reach our team by following the steps below. 

1. In your QuickBooks Online, click the Help menu in the upper-right corner.
2. Select Contact us and enter the details of your concern.
3. Click Let's talk and choose Chat or Get a callback.
4. Enter the requested information.

You can also call 1 800 046 038 to speak with one of our Customer Support team members. 

-Christine

Hmm just realised I lodged my call request this morning and I still havent heard anything

Hi genjen1961,

Sorry to hear about this experience with the callback request. Usually they should be arriving in a timely manner. If you still require assistance, give our Support Team a call directly at 1800 046 038 (8:30am - 6:30pm AEST Mon-Fri) and you will be connected to one of our team members automatically.

Bonny